452 Reviews Found
Confirmed Sales Customer
Thorson did a great job, the experience was unique, I definitely recommend Walter and Chris, my profesional sales staff.
Bruce E.
PASO ROBLES
Business Response
Wow! Your recommendation means so much to us and we're so happy to have earned it. Reviews like this give us motivation. Thank you for leaving us this response! Have a nice day!
Was this review helpful?
Confirmed Service Customer
Brought in my truck that I bought in June for the first service. There were a long list of problems with the vehicle, and I appreciate the team taking a look. When I dropped it off on a Friday for my appointment, they said they would need to keep it until Monday or Tuesday if that was ok, I said fine. I had to call Tuesday evening to find out what the situation was and left a message. I did get to talk to someone on Wednesday, then they said it would be Friday before I could get the truck back. I told them I needed it (or a loaner) because I was without a vehicle and we had a newborn that was a few weeks old. They said I could likely pick it up at the end of Wednesday as it was "almost done". No call Wednesday. When we talked Thursday, they said they were still waiting for some parts so it would be Friday. When I came to pick it up Friday after it being at the dealer for 8 days without any transportation for me, they tell me that they still haven't been able to get some parts and I'll have to bring it back in the future when they get the parts in. Everyone I dealt with was nice and professional, but it is ridiculous that I am having all of these problems with a brand new truck and that I had to be without a vehicle for 8 days for a bunch of warranty issues. They did address many of my issues that I brought it in for but did not fix the trim that never fit properly in the engine bay which is pulled loose every time you open the hood and are still waiting on the switches for the turn signal. After resetting the computers, there are some new issues that I am logging and will get on the record when I bring it back in for the outstanding fixes. I hope that future interactions will be better.
Collier M.
ALHAMBRA
Business Response
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
Was this review helpful?
Confirmed Service Customer
Dealership communication is better and seems to be more efficient than 3 month ago. However I just looked at the Multi-Point Vehicle Inspection sheet and see inconsistencies within the report. On report front brakes are rated good, 7mm or greater and on the report it says brakes are 6mm. Report says battery is in good condition and today the battery is dead.
Shirley Q.
TEMPLE CITY
Business Response
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
Was this review helpful?
Business Response
We're glad to hear you found our staff friendly! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Was this review helpful?
Confirmed Service Customer
Randy Bruno was very helpful. He showed me how to operate the computer in the car. The car runs great!
Roxanne F.
PASADENA
Business Response
We're glad to hear you found our staff helpful! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Was this review helpful?
Business Response
Hi, thanks for your praise and kind comments about our team. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Was this review helpful?
Confirmed Service Customer
All good one minor thing the text progress report did not stay current.
Jack E.
TEMPLE CITY
Business Response
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
Was this review helpful?
Confirmed Service Customer
Had problems with trans-towed to Thorson. They kept for three days before advising me that trans would cost $7000 to fix. I've purchased my last three Buick Regals new from Thorson. 7K is more than my well maintained 2011 Regal is worth. I inquired about trade in and was offered 1K in trade in. I will not do business with Thorson again.
Michael S.
PALM DESERT
Business Response
We appreciate you taking time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
Was this review helpful?
Confirmed Sales Customer
No haggle, great offer. Very friendly and quick paperwork. Best experience
Jonathan K.
MURRIETA
Business Response
Hi there! We're so happy we were able to help you out! We sincerely thank you for the positive review, and look forward to seeing you again soon!
Was this review helpful?
Confirmed Service Customer
I made an appointment by phone and received a text about my slotted time. I was in and out within an hour and a half. Great service from Vince Carpenter and the service techs . Thanks Michael Olivarez
Michael O.
DUARTE
Business Response
Hello, thank you for sharing your positive experience! If you have any further questions, please don't hesitate to reach out!
Was this review helpful?
Confirmed Service Customer
Experience yesterday was great, no problems
Christopher R.
PASADENA
Business Response
Hi, thank you for the high star rating! We hope you have a great day!
Was this review helpful?
Confirmed Sales Customer
Excellent service. Working with me on the paint finish
Darryl H.
LAKEWOOD
Business Response
Thank you for choosing Thorson Buick GMC as your first choice for all your automotive needs! If you have any further questions, please give us a call. We're always happy to help!
Was this review helpful?
Confirmed Sales Customer
Knowledgable, experienced, no hard selling.
Jose G.
SANTA CLARITA
Business Response
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Thorson Buick GMC. Please let us know if there is anything else we can do for you; we are more than happy to help!
Was this review helpful?
Confirmed Service Customer
Every step by each of your staff was done in a very professional manner. Very kind and pleasant
Lori B.
SUNLAND
Business Response
Hi there, thank you for taking the time to leave a review for us at Thorson Buick GMC. We're happy we could meet your expectations! We do hope we can be of assistance in the future. Take care!
Was this review helpful?
Confirmed Service Customer
The Service Advisor was very cordial despite my request for service at 3:45p on a Friday. He assured me there was enough time for scheduled maintenance and he explained the service required to maintain my warranty and keep me on schedule!
Richard P.
ALTADENA
Business Response
Hi there, your satisfaction is our top priority. We hope to see you soon!
Was this review helpful?
Confirmed Sales Customer
The salesperson Joseph Barcena was great he deserves 5 stars. On the other hand, the sales manager Ron Samanski made things difficult for me and was not willing to help forward paperwork to my bank to finalize the purchase which was already approved plus he was being handed a $10,000 check. Dealing with him made the experience stressful to the point almost reconsidering. His CSR skills are very poor and need to seriously be addressed. I was really disappointed how I was treated as a customer by this manager.
Steve V.
WHITTIER
Business Response
We appreciate you taking time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
Was this review helpful?
Business Response
Our staff is committed to providing each of our clients with the best automotive experience and we are glad you found this to be the case during your visit. If you're ever in need of more help, please let us know!
Was this review helpful?
Confirmed Service Customer
Vince was great as always. My cashier Susan was wonderful as always! And my technician, John I believe was his name was very nice and took special care of my car. I was in and out of the dealership quickly.
Tina R.
SAN GABRIEL
Business Response
Thanks for highlighting some of our staff who helped make this such a great experience! We hope to be of service to you again in the future. Best wishes!
Was this review helpful?
Confirmed Service Customer
Service is great and friendly, everyone you come in contact with. Cashiers are the best. The last impression is the one that stays with you. Thank you
Angel S.
SAN DIMAS
Business Response
Our staff is committed to providing each of our clients with the best automotive experience and we are glad you found this to be the case during your visit. If you're ever in need of more help, please let us know!
Was this review helpful?
Confirmed Service Customer
Repair took longer than expected and cost was higher than quoted with no advance notice or approval. I can only hope the repair was executed correctly.
Rosalind V.
PASADENA
Business Response
We appreciate you taking time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us and we would like to learn more. Please contact us directly so we can address and remedy your concerns.