450 Reviews Found
Confirmed Service Customer
THORSON in Pasadena, California..the best customer service, the best car repair service and I can’t wait to purchase a new car from THORSON thank you
Suzette K.
LOS ANGELES
Business Response
Hi, thank you for the high star rating! We hope you have a great day!
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Confirmed Sales Customer
4 years later and finally got my hummer ev in. Picking it up went very smooth thanks to Ted and his group.
Jeremiah W.
LA CANADA FLINTRIDGE
Business Response
Hi, thank you for the high star rating! We hope you have a great day!
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Business Response
Thank you for taking the time to share your experience and feedback with us. We will be sure to pass along your compliments to our team. We look forward to assisting you again in the future.
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Confirmed Sales Customer
Everything was great. The managers were very competent and friendly. They answered for all of our questions.
Andrei P.
BURBANK
Business Response
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at our dealership! We are looking forward to working with you again in the future.
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Confirmed Sales Customer
Thomas Gutierrez was great. Nice and patient. Best to work with
Morgan Y.
SANTA BARBARA
Business Response
Thanks for highlighting our staff who helped make this such a great experience! We will be sure to pass along your compliments. We are always more than happy to assist you if anything else comes up. Take care!
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Confirmed Service Customer
Great service Luna checked me in and Randy later called to inform of my timeline for completion and kept me posted.
Mason P.
GLENDALE
Business Response
Thanks for highlighting our staff who helped make this such a great experience! We will be sure to pass along your compliments. We are always more than happy to assist you if anything else comes up. Take care!
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Confirmed Service Customer
There was a recall on my airbag. I reached out to the dealership they ordered what I needed, contacted me when it arrived and quickly made an appointment to fix it
Darby V.
MONROVIA
Business Response
Thank you for taking the time to share your experience with us! Our team will be so happy to hear you enjoyed working with them. We're looking forward to assisting you again in the future. Take care!
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Confirmed Service Customer
Had the right truck for me. Helped with finance. Very seamless
Gary F.
MONROVIA
Business Response
Thank you for taking the time to share your experience with us! Our team will be so happy to hear you enjoyed working with them. We're looking forward to assisting you again in the future. Take care!
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Business Response
It is great to hear everything was done quickly and to your satisfaction! We can't wait to see you again, have a great day.
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Confirmed Service Customer
It was disappointing that my truck was not washed
Roger P.
MAMMOTH LAKES
Business Response
Thank you for the feedback. We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again.
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Confirmed Sales Customer
Didn’t go in , it was delivered to my house in Las Vegas
John G.
LAS VEGAS
Business Response
Hi, thank you so much for your high rating. We hope to see you soon!
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Confirmed Sales Customer
I called on the phone and got a hold of salesman Graham told him what I wanted when I showed up it was sitting out front the deal was exactly like he told me it was over the phone I was in and out of there in an hour and a half with a beautiful new truck I appreciate the fast easy transaction , I have told friends about this place and in a few years I'll be back to see Mr Graham to buy another one Thanks again
Philip H.
DESERT HOT SPRINGS
Business Response
Hi, reviews like this give us motivation and help us ensure we provide high-quality care. Feel free to reach out to us if you need anything. Have a wonderful day.
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Confirmed Sales Customer
The initial experience was great. Daniel Wong was very helpful and knowledgeable. When I went in to purchase the car, the experience took longer than I had expected, particularly after having made an appointment and made clear that I had limited time to complete the purchase. HOWEVER, only 9 days after purchase, the "check engine" light is on and the lumbar support control is not working properly. So, I am unhappy with having to take a new $100K car back to get checked out for service less than 2 weeks from driving it off the lot. After speaking with Daniel this afternoon (again, he is very helpful), he gave me phone numbers for 3 service techs and no one picked up or returned my call. Not happy at this point.
Cristina M.
MONROVIA
Business Response
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
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Confirmed Service Customer
I cam in with a airbag recall. The service advisor Randy checked to see if parts where available before receiving my car. Luckily parts were available and I was able to receive my car later that afternoon!! I was expecting to leave for the whole day if not more. Thanks again A++
Maria B.
LOS ANGELES
Business Response
Hi there! We're so happy we were able to help you out! Feel free to reach out to us if you need anything. Have a wonderful day.
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Confirmed Service Customer
Everything was excellent with Randy Bruno he took good care of my needs. There was an issue with Xtra miles on my car, but Cesar the Service Manager got it resolved. Thanks Cesar & Randy.
Luis A.
ROSEMEAD
Business Response
Hi, thank you for the wonderful star rating! If there is anything else that we may do for you, please do not hesitate to reach out! If you're ever in need of more help, please let us know!
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Confirmed Sales Customer
My experience with this dealership was awesome.i was looking for a new suv and decided to go to Thorson gmc.and was definitely a good decision because the selection available.and most definitely the people that helped me with my purchase.Joe Halpert and Daniel Wong.are definitely a team of true professionals that go the extra mile for their customers!!
Miguel F.
SAN FERNANDO
Business Response
Hi, thank you for the high star rating! We hope you have a great day!
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Confirmed Sales Customer
I knew what I wanted, and Freddy Boutros was patient, kind, informative and a good teacher when I got the car.
Kristi R.
LOS ANGELES
Business Response
Hi, we are so pleased you enjoyed your visit to Thorson Buick GMC! Feel free to reach out to us if you need anything. Have a wonderful day.
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Business Response
Thanks for the perfect rating. We're pleased that everything went well for you! If you have any further questions, please give us a call. We're always happy to help!
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Confirmed Service Customer
Only a small complaint, when I pulled up, no one came out to greet me, I had to get out and walk to the booth. That has a bad look and feel to it. Otherwise, they were nice and professional.
Rene R.
PASADENA
Business Response
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
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Confirmed Sales Customer
From the sales man Joseph to the finance department, even to the manager on duty, we know we haggle on price, but they’re very helpful to get the job done for us to purchase our new vehicle
Michael F.
WOODLAND HILLS
Business Response
Thanks for highlighting our staff who helped make this such a great experience! We will be sure to pass along your compliments. We are always more than happy to assist you if anything else comes up. Take care!