450 Reviews Found
Business Response
Hi, thank you for the high star rating! We hope you have a great day!
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Confirmed Sales Customer
The easiest car buying experience ever!! Aga was responsive, efficient and so friendly. Aga answered every question I had and looked for answers when needed. She was a pleasure to work with. Then there was Ron in finance, efficient and friendly. He even recommended a great restaurant to eat at before we hit the road back to Fresno!! I will definitely recommend them to anyone looking to purchase a car.
Lydia M.
FRESNO
Business Response
Hi, we're happy you found our staff to be so supportive during your experience here at Thorson Buick GMC. We are always more than happy to assist you if anything else comes up. Take care!
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Business Response
Hi, thank you so much for your high rating. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
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Business Response
Our staff is committed to providing each of our clients with the best automotive experience! Thank you again for choosing Thorson Buick GMC and we hope to see you again.
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Confirmed Service Customer
I was very grateful for the complimentary inspection and the friendly service!
Robert P.
LOS ANGELES
Business Response
Hi, thanks for your praise and kind comments about our team. We're looking forward to your next visit with us!
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Business Response
Hi there, we are very happy to have provided you with such a positive experience! Thanks again for taking the time to leave us this information about your recent visit. Take care!
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Confirmed Service Customer
I was pleased with the repairs and the customer service. My only suggestion is ….when I used to work for a GM dealership in Monrovia, after all repairs we would give the vehicle a wash and vacuum before returning it to the customer. I was expecting that level of service and was disappointed when it wasn’t. It’s a pretty simple gesture to let that customer know that you value them and that you have taking good care of their vehicle. Repairs and parts are not cheap and the details matter. Thank you.
Richard M.
DUARTE
Business Response
Thank you for the feedback. We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again.
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Business Response
Hello, we really appreciate your feedback! Thanks again for taking the time to leave us this information about your recent visit. Take care!
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Business Response
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We look forward to your next visit! Take care!
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Confirmed Service Customer
My truck hasn't been served yet. In fact, I was supposed to bring my truck in this morning, but only if the part ordered had been shipped and received. Service said they would update me, but no one has contacted me with an update. I called yesterday in hopes of confirming that I should come in today, but I had to leave a voice-mail and no one called me back. So, yeah... not very happy with your dealership at the moment.
Kevin D.
LOS ANGELES
Business Response
Thank you for sharing your feedback. It is important to us that we satisfy every customer and we appreciate you bringing this issue to our attention. We are concerned about this issue and would like the opportunity to address it. Please be sure to contact us at your earliest convenience. We look forward to speaking with you.
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Confirmed Service Customer
I was over charged on my invoice. Correction has to be made,
Joseph M.
MONROVIA
Business Response
We appreciate you taking time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
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Confirmed Service Customer
When I called, the employee knew my information from my phone number so I didn't have to repeat my information. My new battery was installed pretty quickly and I was glad that it was in stock.
Karen W.
GLENDALE
Business Response
Wow, it's experiences like yours that really keep us motivated! We do hope we can be of assistance in the future. Take care!
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Confirmed Service Customer
Kasey was very professional and listened to my concerns. In addition, the truck was ready before the estimated time!
Joe C.
LOS ANGELES
Business Response
We appreciate your positive review about your recent experience with us! Thank you again for leaving us this response!
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Confirmed Service Customer
I unfortunately will not be going back to have my Yukon serviced at Thorson's. Not only have they increased prices 3x in the last year for hourly rates of service, they do not honor their word. They had sold me 4 Bridgestone tires with a 65,000 mile warranty. I did not want Bridgestone tires as the OEM tires with the vehicle only lasted 35,000 miles. However, they said they hadn't had complaints and resold me on the same tires with the warranty. The new tires lasted 2 years and around 25,000 miles. They would not be my advocate with Bridgestone and said I had to go to a Bridgestone dealer or call Bridgestone myself with the warranty. Completely unacceptable. I went to American Tire Center and they handled directly and I was able to get $600 pro ration for new and Michelin tires.
Mark B.
SIERRA MADRE
Business Response
We appreciate you taking time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
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Business Response
Hello, we really appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!
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Confirmed Sales Customer
Freddy was great. He didn’t push but asked the right questions to get me what I want.
Becci M.
WHITTIER
Business Response
Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle! We look forward to your next visit! Take care!
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Confirmed Service Customer
Service team is great, always a smooth experience bring in my truck for service.
Gabriel U.
ALHAMBRA
Business Response
Hi, we really appreciate your positive review! Feel free to reach out to us if you need anything. Have a wonderful day.
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Confirmed Service Customer
Made an appointment for an oil change and to have the heated steering wheel chip finally installed. The service writer said a brake line inspection was called for as well. He estimated it would take a total of two hours, so I stayed and waited. Five hours later I got my truck back. There must be a disconnect between the service writer and the shop for it to have taken two and a half time longer than stated. Lost a half day and was disappointed to say the least.
John S.
LOS ANGELES
Business Response
We appreciate you taking time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
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Confirmed Service Customer
Satisfied with the service as usual. However it took a way longer time than usual.
Morgane K.
ARCADIA
Business Response
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
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Confirmed Service Customer
It was very easy to drop off have work done and pick up. Service adviser was great to work with.
Tim O.
SAN DIMAS
Business Response
Wow, we're glad you had such a wonderful experience with us! Please don't hesitate to reach out to us if there's anything more we can do!