450 Reviews Found
Confirmed Sales Customer
Was looking at Ford and General Motors for a new truck. I chose GMC based on how honest and trustworthy this dealership was. Ford guys kept jacking me around. Stoked I found this lot.
Brandon G.
GILROY
Business Response
Thank you for taking the time to share your experience and feedback with us. We will be sure to pass along your compliments to our team. We look forward to assisting you again in the future.
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Confirmed Service Customer
Three hour wait for a scheduled oil change and smog certification is very annoying
Patrick J.
TEMPLE CITY
Business Response
We are not pleased to hear of the incident you've described in this review. We want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact us at your earliest convenience.
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Business Response
Thank you for taking the time to share your experience with us! Our team will be so happy to hear you enjoyed working with them. We're looking forward to assisting you again in the future. Take care!
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Confirmed Sales Customer
My experience at Thorson Dealership was great! Freddy and Thomas made this the easiest, smoothest and most pleasant experience by far from any dealership. They took time to explain vehicle features and what I was looking for to best suit a vehicle for me. I truly felt my business was greatly appreciated and will definitely recommend Thorson to anyone looking for a vehicle.
Ismael R.
GLENDORA
Business Response
Hi, thanks for your praise and kind comments about our team. Your recommendation means so much to us and we're so happy to have earned it. We do hope we can be of assistance in the future. Take care!
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Confirmed Sales Customer
Marco & Michale were great! They were very knowledgeable and helpful!
Matthew Z.
LOS ANGELES
Business Response
We're glad to hear you found our staff knowledgeable and helpful! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Sales Customer
Our sales person, Joseph was extremely helpful. Being an out of town buyer the process on the phone prior to picking up the vehicle as well as the experience at the dealership was great. Joseph was very helpful in familiarizing me with the vehicle.
Robert M.
FRESNO
Business Response
Thanks for highlighting our staff who helped make this such a great experience! We hope to be of service to you again in the future. Best wishes!
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Confirmed Sales Customer
Thomas Gutierrez gave us the information to make a decision without feeling the pressure to buy. I dislike when they are pushing us to make a decision.
Grace G.
WEST COVINA
Business Response
Thank you for your feedback and your business. We take customer satisfaction very seriously, and your feedback will be reviewed with our team. Please reach out to us if you would like to discuss your experience in greater detail. Thank you.
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Confirmed Service Customer
very disappointing - second time this has happened - I am given a time when car would be finished with service. Never receive a call this time I called 3 times - no one in service ever answered the phone I left messages, again no return call. I finally just showed up, service writers were sitting there chatting - but no one picks up the phone - car did not get done within a reasonable time. I have been a loyal customer of Thorsen for 15 + yrs and the service department has certainly declined
Diane A.
MONROVIA
Business Response
Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your concerns will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
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Confirmed Sales Customer
Randy was very helpful during my test drive. When I came back to buy, Freddie was amazing. He walked me through each and every feature in a way that was easy to follow and remember, made us feel valued as customers, and was incredibly helpful and friendly throughout the whole process. It was a pleasure and I would absolutely send friends and family to your dealership.
Jennifer D.
PASADENA
Business Response
Thanks for highlighting our staff who helped make this such a great experience! We will be sure to pass along your compliments. We are always more than happy to assist you if anything else comes up. Take care!
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Confirmed Sales Customer
I could not have asked for more. Sales was awesome, attentive and solved all issues.
Nader E.
ALTADENA
Business Response
Thank you for taking the time to write this review. Our highest priority is satisfying our guests and we are delighted to know that our team made sure your concern was addressed properly. We look forward to working with you again and if there are other things you need assistance with, do not hesitate to contact us. Thank you and take care!