448 Reviews Found
Confirmed Service Customer
Service advisor was good. My complaint is the amount of time it takes to diagnose a car, I bring in in Friday but car wasn’t diagnosed until Wednesday. I did have an appointment. I don’t think I’ll be bringing my car in for service at this location.
Aram T.
LAKE ARROWHEAD
Business Response
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
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Confirmed Sales Customer
Jonathan was a great salesman great experience very helpful.
Tina D.
SUNLAND
Business Response
Hi, thank you for the high star rating! We hope you have a great day!
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Confirmed Service Customer
I was out by 30 minuets in advance of what I requested .
Janet H.
LA CANADA FLINTRIDGE
Business Response
Hi, thank you for the high star rating! We hope you have a great day!
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Business Response
Hello, we're happy to hear you had such a positive experience with our team! We hope you have a great day!
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Confirmed Sales Customer
The whole experience from start to finish went very smooth with no pressure
Bradley C.
GLENDORA
Business Response
Hi there, thank you for taking the time to leave a review for us at Thorson Buick GMC. We're happy we could meet your expectations! Please don't hesitate to reach out to us if there's anything more we can do!
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Confirmed Sales Customer
Thomas was really helpful, and guide me to take the best deal for me, plus he helped me with the repurchase of my old truck
Daniel G.
RANCHO CUCAMONGA
Business Response
Hi there, thank you for taking the time to leave a review for us at Thorson Buick GMC. We're happy we could meet your expectations! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
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Business Response
Hi, thank you for the high star rating! We hope you have a great day!
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Business Response
Thank you for taking the time to share your experience and feedback with us. We will be sure to pass along your compliments to our team. We look forward to assisting you again in the future.
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Confirmed Service Customer
Overall good service they marked air filter as being bad but not offer to replace.
Travis G.
GLENDALE
Business Response
Hi, thanks for your praise and kind comments about our team. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
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Confirmed Service Customer
Oil change was fast in at 8:00 out by 9:30
Marco P.
LOS ANGELES
Business Response
It is great to hear everything was done quickly and to your satisfaction! We can't wait to see you again, have a great day.
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Confirmed Sales Customer
Thorson GMC is a well oiled machine and you can't find a more knowledgeable dealership to work with. We came in to lease a Terrain, spoke with Ted over the phone to let him know what our price point was in terms of monthly payments. Within 30 minutes he had 2 vehicles for us to choose from for LESS than the monthly we requested. He arranged for us to meet with Jonathan, and off we went to Pasadena. Jonathan was waiting, with the deals prepared for our review when we surprised him with the information that we would also be purchasing a vehicle in addition to the lease. All deals come down to the numbers and we can't be happier with all the work Jonathan put in to meet ours. We left Thorson on May 4th with a lease and a purchase. Both deals offered were amazing but it was the customer care that Jonathan provided from start to finish that was amazing. If you're in the market for a new vehicle, I can tell you there is no better GMC dealership to offer incentives on their deal and employees who go above and beyond. Thank you for a great customer experience.
Travis R.
VALENCIA
Business Response
Thank you for your feedback! Our team works hard to provide every customer with 5-star service and we're glad that you enjoyed your experience with us. If there's anything else we can do for you please don't hesitate to reach out. Take care!
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Confirmed Sales Customer
was a perfect great experience, will use this dealership again
Darin L.
LAS VEGAS
Business Response
Thank you so much for your feedback as well as your loyalty. We appreciate building long-term customer relationships and we truly value your business. We hope to be of service to you again in the future!
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Confirmed Service Customer
THORSON in Pasadena, California..the best customer service, the best car repair service and I can’t wait to purchase a new car from THORSON thank you
Suzette K.
LOS ANGELES
Business Response
Hi, thank you for the high star rating! We hope you have a great day!
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Confirmed Sales Customer
4 years later and finally got my hummer ev in. Picking it up went very smooth thanks to Ted and his group.
Jeremiah W.
LA CANADA FLINTRIDGE
Business Response
Hi, thank you for the high star rating! We hope you have a great day!
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Business Response
Thank you for taking the time to share your experience and feedback with us. We will be sure to pass along your compliments to our team. We look forward to assisting you again in the future.
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Confirmed Sales Customer
Everything was great. The managers were very competent and friendly. They answered for all of our questions.
Andrei P.
BURBANK
Business Response
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at our dealership! We are looking forward to working with you again in the future.
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Confirmed Sales Customer
Thomas Gutierrez was great. Nice and patient. Best to work with
Morgan Y.
SANTA BARBARA
Business Response
Thanks for highlighting our staff who helped make this such a great experience! We will be sure to pass along your compliments. We are always more than happy to assist you if anything else comes up. Take care!
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Confirmed Service Customer
Great service Luna checked me in and Randy later called to inform of my timeline for completion and kept me posted.
Mason P.
GLENDALE
Business Response
Thanks for highlighting our staff who helped make this such a great experience! We will be sure to pass along your compliments. We are always more than happy to assist you if anything else comes up. Take care!
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Confirmed Service Customer
There was a recall on my airbag. I reached out to the dealership they ordered what I needed, contacted me when it arrived and quickly made an appointment to fix it
Darby V.
MONROVIA
Business Response
Thank you for taking the time to share your experience with us! Our team will be so happy to hear you enjoyed working with them. We're looking forward to assisting you again in the future. Take care!
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Confirmed Service Customer
Had the right truck for me. Helped with finance. Very seamless
Gary F.
MONROVIA
Business Response
Thank you for taking the time to share your experience with us! Our team will be so happy to hear you enjoyed working with them. We're looking forward to assisting you again in the future. Take care!