Confirmed Service Customer
I unfortunately will not be going back to have my Yukon serviced at Thorson's. Not only have they increased prices 3x in the last year for hourly rates of service, they do not honor their word. They had sold me 4 Bridgestone tires with a 65,000 mile warranty. I did not want Bridgestone tires as the OEM tires with the vehicle only lasted 35,000 miles. However, they said they hadn't had complaints and resold me on the same tires with the warranty. The new tires lasted 2 years and around 25,000 miles. They would not be my advocate with Bridgestone and said I had to go to a Bridgestone dealer or call Bridgestone myself with the warranty. Completely unacceptable. I went to American Tire Center and they handled directly and I was able to get $600 pro ration for new and Michelin tires.
Mark B.
SIERRA MADRE,
CA
Business Response
We appreciate you taking time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
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