713 Reviews Found
Confirmed Service Customer
The oil change was scheduled for 10:40. Car was finally ready around 12:00. When I started the car to leave the dealership it felt a little rough but I didn't think anything of it. After being home for 1/2 hour I needed to go back out and really felt like it was running rough (idling high etc). By this time the dealership was closed and the next day was Sunday. I did not drive the car again until Monday morning to go to work. When I started the car A LOT of smoke came out of the tailpipe. It was still running really rough. I left work around 9am and went to the dealership (again when I started the car smoke came out of the tail pipes). At the dealership they said they would look at it. Around 3pm I got a message back noting the car was ready to be picked up. When asked what the problem was I was told they put TOO much oil in during the oil change on Sat. They drained it and did a new oil change. If I had not been paying attention and taken the car back in Monday morning (and the fact that I did not drive it Sunday) this could have caused MANY issues with the car. I am astonished that something in this day and age can happen. Are the techs not trained and machines calibrated to only put in the correct amount of oil. ? My service tech on Sat also told me my tires were fine (when I know they are not and need them replaced). The service guy on Monday was great but I never should have had to go back.
Katie C.
Danbury
Business Response
We appreciate your comments, Katie. Our technicians are dedicated to providing each of our valued guests with the highest caliber of service and quality of work you can trust. If you would be willing, our Team Leader would like to discuss your experience in hopes of resolving this matter to the best of our ability. Please reach out to us at (203) 730-5766 when you have a chance. We hope to hear from you.
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Confirmed Service Customer
Elands Rivera did a great job of taking care of my Sierra and keeping me informed !
Michael L.
New Milford
Business Response
We appreciate your wonderful feedback of your recent experience with us. Thank you for choosing Ingersoll Auto of Danbury!
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Confirmed Service Customer
Friendly staff, timely service all I was looking for.
Frederick K.
Danbury
Business Response
Frederick, as one of our valued guests, we would like to sincerely thank you for choosing Ingersoll Auto of Danbury! We hope to see you here again.
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Confirmed Sales Customer
Everything went very well. Our salesman kurt was absolutely fabulous.
Charles W.
Danbury
Business Response
We appreciate your wonderful feedback of your recent experience with us. Thank you again for choosing Ingersoll Auto of Danbury!
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Confirmed Service Customer
Top shelf, prompt and informative. Awesome staff start to finish.
Damon B.
Danbury
Business Response
As one of our valued guests, we would like to sincerely thank you for choosing Ingersoll Auto of Danbury! We hope to see you here again.
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Confirmed Service Customer
Did a great job, even washed my car which it needed. Thanks again
Michael W.
New Milford
Business Response
Michael, we appreciate your wonderful feedback of your recent experience with us. Thank you for choosing Ingersoll Auto of Danbury! We hope to be of service to you again!
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Business Response
We appreciate your wonderful feedback of your recent experience with us. Thank you again for choosing Ingersoll Auto of Danbury!
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Confirmed Sales Customer
Great salesperson! Went the extra mile in helping me get set up on line and in learning the new car. Also aggressive in getting me what I consider to be a great price
Glenn C.
Bethel
Business Response
We appreciate your wonderful feedback of your recent experience with us. Thank you again for choosing Ingersoll Auto of Danbury!
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Business Response
David, we appreciate your wonderful feedback of your recent experience with us. Thank you for choosing Ingersoll Auto of Danbury!
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Business Response
Peter, as one of our valued guests, we would like to sincerely thank you for choosing Ingersoll Auto of Danbury! We hope to see you here again.
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Confirmed Service Customer
The employees are pleasant in the service department
Donna'S L.
Bridgeport
Business Response
We appreciate your wonderful feedback of your recent experience with us. Thank you for choosing Ingersoll Auto of Danbury!
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Confirmed Sales Customer
Lots of nice people work there. Was a very good experience from the start to finish.
John R.
Danbury
Business Response
John, we appreciate your wonderful feedback of your recent experience with us. Thank you for choosing Ingersoll Auto of Danbury!
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Confirmed Service Customer
Everything was done in a timely and friendly manner.
John B.
Bethel
Business Response
John, we appreciate your wonderful feedback of your recent experience with us. Thank you again for choosing Ingersoll Auto of Danbury!
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Confirmed Service Customer
Very fast service.Explained why certain things happen when you hit the wrong button in the vehicle
Ronald M.
Ridgefield
Business Response
Ronald, as one of our valued guests, we would like to sincerely thank you for choosing Ingersoll Auto of Danbury! We hope to see you here again.
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Confirmed Service Customer
As always, the representative who assisted me was very personable and helpful. The waiting are was spotless and comfortable.
Gabrielle L.
New Fairfield
Business Response
Gabrielle, we appreciate your wonderful feedback of your recent experience with us. Thank you again for choosing Ingersoll Auto of Danbury! We hope to be of service to you again!
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Confirmed Service Customer
As always, I was very pleased with the service that I received at the dealership.
Margaret S.
Somers
Business Response
Margaret, as one of our valued guests, we would like to sincerely thank you for choosing Ingersoll Auto of Danbury! We hope to see you here again.
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Confirmed Service Customer
It was evident that Business is booming in the service department as it was very busy. Although our waiting was long, we expected it without an appointment.
James W.
New Milford
Business Response
James, we appreciate your feedback of your recent experience with us. Thank you for choosing Ingersoll Auto of Danbury!
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Confirmed Service Customer
The service staff at the dealership was great. Getting accurate information while scheduling the appointment was difficult.
Jeremy M.
Hopewell Junction
Business Response
Jeremy, we appreciate your feedback of your recent experience with us. Thank you for choosing Ingersoll Auto of Danbury! We hope to be of service to you again!
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Confirmed Sales Customer
Patrick is one of the best sales people i have ever dealt with. He has a high level of product knowledge and his delivery is both kind and informed.
John C.
North Babylon
Business Response
Thanks, John! it is great to hear our sales consultant was so helpful in your search for your new car! We hope you continue to choose Ingersoll Auto of Danbury for all your vehicle needs!
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Confirmed Service Customer
I always trust they will do what is right for me. I made an appointment for a oil change, when I got there they told me I was close enough to .my 30 thousand mile updates, but did not mention the three hours it would take. I might have said I would bring the car back at another time.
Patricia S.
Bethel
Business Response
Thank you for being one of our returned guests, Patricia. We value your feedback and hope to be of service to you again in the future.