429 Reviews Found
Confirmed Service Customer
Great customer service, friendly, profesional and good communication.
Evelyn V.
NOVATO
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Confirmed Service Customer
Staff is attentive and clear on what needs to be done
Louis C.
NOVATO
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Confirmed Sales Customer
They made it easy and stress-free to purchase my new Chevy Bolt.
Steven V.
NOVATO
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Confirmed Service Customer
Long wait for diagnosis. Disappointed with brake diagnosis. Disappointed Chevy no longer has parts to repair my Volt. Disappointed I will have to replace the Volt, the finest American car I have ever owned.
Paul S.
SAN RAFAEL
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Confirmed Service Customer
I had some scheduling problems and Novato Chevrolet helped me work around them. Got my car done quickly. Very happy with the resutlts.
Nicola T.
NOVATO
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Confirmed Service Customer
They were kind and provided great communication
Isabelle V.
SAN RAFAEL
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Confirmed Service Customer
Customer service by my service rep Ulises was top notch. Kept me informed at every corner. I’ve been to Novato Chevrolet 4 times and this has been the best experience. Unfortunately the other 3 visits were not as pleasant. I’ll make sure to use Ulises going forward if possible.
Daniel J.
SAN RAFAEL
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Confirmed Service Customer
Easy to schedule, no hidden surprises, professional staff.
Eric K.
SAN RAFAEL
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Confirmed Service Customer
Chevy of Novato does not disappoint, staff continues to be friendly, service delivers ahead of schedule and communications start to finish are outstanding.
Alfredo G.
SUISUN CITY
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Confirmed Service Customer
Quick warranty service. Also did not oversell superfluous service.
Tom P.
RICHMOND
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Confirmed Service Customer
Friendly, welcoming, efficient and got my car ready in a reasonable amount of time. Thanks...
Gary G.
SAN RAFAEL
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Confirmed Sales Customer
Chuck, the person who sold us the Bolt was excellent, very responsive and had great follow up.
Thomas W.
SAN FRANCISCO
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Confirmed Service Customer
The service tech (Ulises) did a great job- was professional and responsive. My interaction with the general manager Steve was very unimpressive. Instead of professionally addressing my concerns, he was combative and strangely immature in his communication. My grievances were with merit and his responses demonstrated that he should be turning wrenches and not engaging with customers.
Phillip C.
SAN ANSELMO
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Confirmed Service Customer
Very pleased with customer service, Ulises was very helpful and respectful, there was a slight delay as my paperwork was lost and had to be reprinted when not able to locate. I very much appreciate being squeezed in for my service at 11:30 before the lunch break!!
Suzanne S.
BOLINAS