429 Reviews Found
Confirmed Service Customer
I have taken my vehicle to Novato Chevy for 5 years of service. Always scheduled a time. On this day, I was scheduled for 10:15am. Arrived at 10:00am. Oil change and differential front & rear oil change. I asked for a time frame. Probably by the end of the day. I should been told in advance the service was behind schedule. Very poor communication. Completed service at 4:30pm. No more than an hours work. Next time I may go somewhere else, or never schedule any service after 8:00am. Unacceptable. Lesson learned on my part.
Stephen B.
SAN ANSELMO
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Confirmed Service Customer
I was able to get an appointment the following day after I called. The problem was diagnosed and rectified.
Michael F.
PETALUMA
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Confirmed Service Customer
Kyle was very courteous and helpful with taking care of everything to have my truck serviced.
David G.
BEL TIBURON
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Confirmed Service Customer
Always a pleasant experience….always feel they have my best interest at heart.
Timothy S.
NAPA
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Confirmed Sales Customer
Novato Chevrolet gave me a good price, no hassle, Jaxson went out of his way to deliver my vehicle and worked with me to complete the purchase. Everything had been super smooth and I'm very happy. Thanks.
Minh L.
SAN JOSE
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Confirmed Sales Customer
Wonderful experience from beginning to end. Darwin and David answered all of our questions, was straightforward, and took the time to understand our wants and needs.
Vanessa M.
SANTA ROSA
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Confirmed Sales Customer
From the moment I drove up, Joel made me feel welcome and comfortable. Much different than my last purchase from a different brand. Buying my Tahoe was a positive experience for sure! Novato Chevrolet will be my go-to for sure!
Kristen L.
SONOMA
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Confirmed Sales Customer
It was great experience. Knew what I wanted and the team was awesome to get the purchase expedited.
Abdul M.
LATHROP
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Confirmed Service Customer
My service was completed and satisfying. Ulises kept me informed during the whole process. This is why I return to Novato Chevrolet for my service.
Walter S.
SAN RAFAEL
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Confirmed Service Customer
I was very disappointed with the service I received, i had a 8-15am appointment , to set a hard cover on my GMC Denali , i did not get out of there until 1-15 pm, If i had known it was going to take so long i would have left it there ,but when i placed the order it was told it will take just 1 hour .
Seamus C.
NOVATO
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Confirmed Sales Customer
My sales person, Alan, was absolutely fine. Happy with his service. But the lack of transparency regarding dealer add on expenses was extremely annoying.
April D.
KENTFIELD
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Confirmed Service Customer
Great advisors, explained things well and had my vehicle out in a timely manner. Team seemed very knowledgeable!
Jaden J.
SONOMA
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Confirmed Service Customer
Our service tech, Kyle is really great. Really knows what he’s talking about and very straight forward with his explanations.
Erin S.
NOVATO
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Confirmed Service Customer
Novato Chevy provided excellent service for my truck, ensuring its optimal performance through a thorough and efficient regular maintenance session. Their trustworthy and professional care help keep my vehicle running smoothly.
Greg M.
NOVATO