408 Reviews Found
Business Response
Hi there, we are very happy to have provided you with such a positive experience! We do hope we can be of assistance in the future. Take care!
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Confirmed Service Customer
Charles drop the ball on my extended warranty by never checking on it after his emails didn't go thru. So Griffin Motor Co. held my $3,430. for over of a month. The service manager got involved to contract the extended warranty insurance co. and as of yesterday I finally received my check. Thanks for your help Mr. Service manager.
James C.
LANCASTER
Business Response
On behalf of our entire staff, we would like to express concern about the experience you shared regarding your visit with us. I have addressed your comments with our team and I assure you we are working diligently to ensure a similar situation does not occur again in the future.
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Confirmed Service Customer
After my recent service, one on my wheel center caps was missing, one of my skid plates was missing, and one of my skid plates was broken. I called the dealership twice last week, and both times they said they had to look into it, and didn’t get back to me. This is not the kind of experience that will keep me going back.
Mike C.
MONROE
Business Response
Thank you for sharing your feedback. It is important to us that we satisfy every customer and we appreciate you bringing this issue to our attention. We are concerned about this issue and would like the opportunity to address it. Please be sure to contact us at your earliest convenience. We look forward to speaking with you.
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Confirmed Service Customer
Charles was able to work me in on a 7:30 am appointment for an oil change and full service. Very professional, friendly, and efficient. He and the technicians were able to have my vehicle ready in 43 minutes. I have purchased 3 vehicles and have had them serviced over the last 21 years and it has always been a professional, fast, and efficient. Since, Richard Oskey has taken it over as manager of the service department, he has taken it to a higher level of quality and service.
Benjamin B.
MINT HILL
Business Response
Hi, we're happy you found our staff to be so supportive during your experience here at Griffin Motor Company, INC.. Thanks again for taking the time to leave us this information about your recent visit. Take care!
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Business Response
Hello, we really appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!
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Business Response
Hi there, thank you so much for your positive comments about Griffin Motor Company, INC.! We are always more than happy to assist you if anything else comes up. Take care!
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Confirmed Sales Customer
Everyone helpful at getting me the best price
Colleen S.
INDIAN LAND
Business Response
Hello, we're happy to hear you had such a positive experience with our team! Thank you, and have a fantastic day!
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Confirmed Service Customer
I just purchased my 3rd vehicle from JT Norman. He is very professional, yet personable.
Robert N.
FORT MILL
Business Response
Hi, thank you for the high star rating! We hope you have a great day!
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Business Response
Hi, thank you for the high star rating! Please don't hesitate to reach out if there's anything additional we can do for you.
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Confirmed Service Customer
Everyone was doing their job they were very polite to the customers
Gerald M.
MONROE
Business Response
Hello, thank you for your kind words and this wonderful review! If you have any further questions, please give us a call. We're always happy to help!
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Business Response
Hi, thank you for the high star rating! We hope you have a great day!
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Confirmed Service Customer
The service was very professional and finished very quickly'
Barry J.
WADESBORO
Business Response
We're glad to hear you found our staff professional and it is great to hear everything was done quickly! If you have any further concerns, please give us a call. We're always happy to help!
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Confirmed Service Customer
My oil change was successful and professional.
Aaron L.
CHARLOTTE
Business Response
We're glad to hear you found our staff professional! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
Oil change and tire rotation. I waited for the work to be completed. It took 90 minutes. I thought that was a long time frame since I had an appointment.
Stanley W.
MONROE
Business Response
Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle! We are always more than happy to assist you if anything else comes up. Take care!
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Confirmed Service Customer
Good communication with alot of skills and good progress on information about the vehicle and the support the team wor is excellent. k
Paula B.
MONROE
Business Response
Thank you for choosing Griffin Motor Company, INC. as your first choice for all your automotive needs! Thanks again for the recommendation, and have an amazing day!
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Confirmed Service Customer
Charles is hands down best customer service person I've worked with in cars. I drive over an hour to Griffin to work with Charles.
Brent C.
CLOVER
Business Response
Hi, thank you for the high star rating! We hope you have a great day!
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Confirmed Service Customer
Very friendly people and pleasant to work with. This is my first time getting my truck serviced at Griffin as I needed to find a different GMC dealership. The only other feedback that I would like to recommend is for technicians to cover fenders/grill areas while they are working on the vehicle to protect the paint. I got my truck back with smudges and grease marks on both sides, hood and grill area. All in all, good first visit.
Kevin B.
WAXHAW
Business Response
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
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Confirmed Service Customer
Great customer service and you are dependable
Cynthia G.
MONROE
Business Response
Wow! Reviews like this give us motivation and help us ensure we provide high-quality care. Thank you for leaving us this response! Have a nice day!
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Confirmed Service Customer
I liked the service I got and the people were very nice
Nathaniel I.
INDIAN TRAIL
Business Response
Hi, thank you for your kind review; we are happy to pass along your comments to our team! Thank you so much again for your feedback! We hope you have a great day!
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Confirmed Service Customer
Great service. Charles is a fantastic service manager. Take all my vehicles there.
Bradley P.
MONROE
Business Response
Thank you for choosing us as your first choice for all your automotive needs! We sincerely value your business and look forward to your next visit!