588 Reviews Found
Confirmed Service Customer
Made an appointment for 11:00. AM five days in advance of my service call. When I arrived, they asked: "Are you leaving the car." I said "No." A bit annoyed, the service rep. said, "It says here you are leaving your car." When I made the appointment, no mention was made about leaving the car. In fact, since the issue had to do with the engine light remaining on, I assumed that that they would look at the car and at least assess the problem. The rep. finally agreed to put me on the list, but warned me that they were very busy and did not know when they could "squeeze me in," making me look like the bad guy and putting me in limbo about whether they would find the time for the service, as they played the role of the good hearted service rep. with my needs in mind. They did "fit me in" and found a problem" but could not fix it that day. Add to this, I bought the truck new over a year ago, with a recall for fixing (installing) the parts to make my heated seats work, which has not been done yet. I buy a new truck about every three years--7 new Chevrolet trucks in the last 21 years. I tried your dealership this last time, but I probably will not do that the next time. Dr. William J. AuCoin
William A.
HANSON
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Business Response
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Until the next time we meet, take care!
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Business Response
Hi there, we are very happy to have provided you with such a positive experience! Until the next time we meet, take care!
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Confirmed Service Customer
After buying the car and having it for a couple of months, taking it for oil change or coming in for Service. They always telling me something that needs to be done. Brought my car in for an inspection sticker. Tell me they cannot pass it because the windows are too dark, but they did the same inspection sticker last year. It’s always an issue. They always trying to charge me money for something over priced cars Keep calling and messaging me about do I want to buy a new car the car got a terrible warranty that doesn’t fix anything
Christopher M.
RANDOLPH
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Confirmed Service Customer
Great hospitality, perfect and fast service. Thanks for the survey, Copeland!
Rony B.
BROCKTON
Business Response
Your satisfaction is important to us, so we want to sincerely thank you for choosing Copeland Chevrolet and we hope to see you again soon!
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Confirmed Service Customer
I was scheduled for several factory recalls as well as basic vehicle maintenance (oil change). I was told that the service would take five plus hours. I asked in advance if a courtesy vehicle could be made available. That request was not fulfilled. I was able to get a shuttle ride home but had to make arrangements for a ride back to the dealership on my own.
Calvin J.
HYDE PARK
Business Response
Hello, we really appreciate your feedback! We are glad to see that your oil change and factory recall service was done sufficiently! We apologize for any inconvenience you had to endure while trying to get back to our dealership to pick your vehicle up. Please contact us if there is anything we can do.
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Confirmed Service Customer
Was good overall. Just took a little longer than hoped to get the repairs done. I understand it was the parts you were waiting on
Erik N.
CANTON
Business Response
Hi, we are very happy we could provide you with a positive experience! Thank you for understanding the wait time while we got your parts.
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Confirmed Service Customer
Very welcoming staff. This was my first experience with your service department.
Patrick H.
FOXBORO
Business Response
We're glad to hear you found our staff was so knowledgeable and helpful! We look forward to your next visit! Take care!
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Business Response
Hello, thank you for your kind words and this wonderful review! We are always more than happy to assist you if anything else comes up. Take care!
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Business Response
Hello, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
Mry car was repaired correctly. It was finished two days ahead of schedule. The service advisor was friendly, knowledgeable & very helpful.
Bruce B.
DEDHAM
Business Response
We're glad to hear you found our staff knowledgeable and helpful! We sincerely thank you for the positive review, and look forward to seeing you again!
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Confirmed Service Customer
I brought my car in for its first oil change. I was taken on time. When car was finished, Don came to tell me my car was ready. We went out to my car and he realized my odometer panel was not set up correctly; he fixed that and I was able to ask him a few questions which he was able to answer and I was quite pleased with my visit because I learned something about my car. I have read the car book; can't find what I need to know.
Marjorie W.
BRIDGEWATER
Business Response
Hello, thank you for sharing your positive experience! We're glad to hear you found our staff knowledgeable and helpful. We hope to be of service to you again in the future. Best wishes, Copeland Chevrolet.
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Business Response
Hi, thank you so much for your positive comments about Copeland Chevrolet. We sincerely value your business and look forward to your next visit!
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Confirmed Service Customer
My automobile needed service for shutting down. Your dealership gave me a diagnostic of the problem and time frame of which to expect the work to be done. My car issues were corrected and back within the time frame given.
Thomas N.
RANDOLPH
Business Response
Our staff is committed to providing each of our clients with the best automotive experience! We sincerely value your business and look forward to your next visit!
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Confirmed Service Customer
My experience was very good. My truck was serviced and ready in a short amount of time.
Robert G.
BROCKTON
Business Response
It is great to hear everything was done quickly and to your satisfaction! We can't wait to see you again, have a great day.
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Confirmed Service Customer
Honestly, I had a great experience, Lisa was super friendly and helpful. I came in without an appointment for a small issue with my tire locks and it was handled promptly. The waiting area was clean and comfortable.
William G.
NORTH EASTON
Business Response
Your satisfaction is important to us, so we want to sincerely thank you for choosing Copeland Chevrolet and we hope to see you again soon!
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Confirmed Service Customer
Always a great experience. In and out quickly
Thomas T.
EAST BRIDGEWATER
Business Response
It is great to hear everything was done quickly and to your satisfaction! We look forward to your next visit! Take care!
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Business Response
Wow, we're glad you had such a wonderful experience with us! We hope you have a great day!
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Confirmed Service Customer
Rocker molding on the passenger side was pulling away from the fender. Found that a rivet had broken during initial installation. Part was covered under warranty and replaced and looks great. I highly recommend Copeland Service dept for anyone looking for a quality dealership to trust with their vehicle.
Edward D.
SOUTH EASTON
Business Response
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience with us at Copeland Chevrolet. We look forward to your next visit! Take care!
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Confirmed Service Customer
As always the service team at Copeland was courteous amd helpful.
Sean M.
MILTON
Business Response
Hi there, we are very happy to have provided you with such a positive experience! Until the next time we meet, take care!