448 Reviews Found
Confirmed Sales Customer
Jeff was extremely professional and efficient with time. He knew I had to get home for a softball game and made the most of the little time we had. He was extremely knowledgeable and although professional, added personality to the experience.
Bradley A.
SAN DIEGO
Business Response
Hello, we are glad we could help! We hope you have a great day!
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Confirmed Service Customer
thank you for servicing my car so speedy!
Jack D.
MONTEREY PARK
Business Response
We're glad to hear you found our staff was so knowledgeable and helpful! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Business Response
Thanks for the perfect rating. We're pleased that everything went well for you! If you have any further questions, please give us a call. We're always happy to help!
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Business Response
Hi, we are very happy we could provide you with a positive experience! If you have any further questions, please don't hesitate to reach out!
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Confirmed Service Customer
I made a last minute same day appointment thinking I was going to leave my vehicle. However Randy took care of me and was able to address the problem for my car before my ride came to pick me up from the dealer.
Vrezh R.
GLENDALE
Business Response
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. We sincerely thank you for the positive review, and look forward to seeing you again soon!
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Confirmed Service Customer
From parts to service I am always taken care of.
Benjamin Z.
PASADENA
Business Response
Wow, it's experiences like yours that really keep us motivated! We do hope we can be of assistance in the future. Take care!
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Confirmed Service Customer
Went in for service on my 2017 Buick Verano, overall my experience was wonderful, the service advisor Luna was sooo helpful. Would recommend anyone to get service here
Anthony F.
ALHAMBRA
Business Response
Hi there, thank you for taking the time to leave a review for us at Thorson Buick GMC. We're happy we could meet your expectations! Thanks for taking the time to leave a review.
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Business Response
We're glad to hear you found our staff was polite and efficient! We sincerely thank you for the positive review, and look forward to seeing you again soon!
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Confirmed Service Customer
Everyone there at dealership are very attentive and helpful. Cashiers are very friendly
Angel S.
SAN DIMAS
Business Response
Thank you for taking the time to share your experience with us! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
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Confirmed Service Customer
Excellent service, Randy got me in and out sooner than expected. 5/5
Rafik C.
TUJUNGA
Business Response
We're glad everything was completed quickly and to your satisfaction!
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Confirmed Sales Customer
Just wanted to let Marco know that he was respectful and made the process smooth! Thanks again and see u soon!
Miguel G.
SANTA CLARITA
Business Response
Our staff is committed to providing each of our clients with the best automotive experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
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Confirmed Service Customer
Great staff, friendly, accommodating and professional. Casey, Jeff, Tom and everybody great to work with. A well-run, solid dealership.
Ronald D.
PASADENA
Business Response
Hi, thank you for the high star rating! We hope you have a great day!
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Confirmed Service Customer
I went in for a "check engine light," two recalls, tire monitoring system and a low tire. The advisor did not pay much attention to what I said and was already adding an oil change and tire rotation to which I asked if they were needed and he said no, but I thought you were here for that as well. The advisor called me after a day or so and said that the vehicle needed some sensors and it would be about $1,200 and if I agree with the estimate. I did, but not much explanation was given. The check engine light came back on after a day or so and the vehicle is still not ready nor do I know if what I paid already was the actual problem or if I have to pay more now. Not what I expected from your dealership.
Joe O.
ALHAMBRA
Business Response
Thank you for sharing your feedback. It is important to us that we satisfy every customer and we appreciate you bringing this issue to our attention. We are concerned about this issue and would like the opportunity to address it. Please be sure to contact us at your earliest convenience. We look forward to speaking with you.
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Confirmed Sales Customer
Thomas was great. Not pushy and made me feel comfortable.
Alan A.
LOS ANGELES
Business Response
Your satisfaction is important to us, so we want to sincerely thank you for choosing Thorson Buick GMC and we hope to see you again soon! We can't wait to see you again, have a great day.
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Confirmed Sales Customer
My husband and I went in to Thorson to test drive a GMC Acadia. We had initially been planning to purchase on a later date, as I had been considering this car in black, which was not in stock at this location. However, when we got the quote for the red model, it was a done deal. Razi was wonderful from start to finish; personable, light hearted, and patient with all our questions (we had a lot of questions). Purchasing a car has a reputation - long hours, haggling, high stress. I experienced none of that at Thorson. They made it easy! This is our second GMC purchase at this location, and we will certainly come back when it's time to replace my husband's car.
Ana F.
LOS ANGELES
Business Response
Congratulations on your new vehicle! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Sales Customer
My experience was great, Chris did awesome job with the whole process. Edison in Finance also did a great job.
Steven M.
SHINGLE SPRINGS
Business Response
Thanks for highlighting some of our staff who helped make this such a great experience! We hope to be of service to you again in the future. Best wishes!
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Confirmed Service Customer
Met and beat quoted scheduled completion time.
Maurice L.
LOS ANGELES
Business Response
Thank you for choosing Thorson Buick GMC as your first choice for all your automotive needs! If you're ever in need of more help, please let us know!
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Confirmed Service Customer
Vince Carpenter, my Customer Service Advisor, is by far the best Customer Service rep I’ve ever had. He’s one dedicated, knowledgeable, and professional people I’ve ever dealt with. He, is the reason I use Thorson.
Cody G.
SAN DIMAS
Business Response
Hi, we are very happy we could provide you with a positive experience! We hope you have a great day!
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Confirmed Service Customer
Great Customer Service and prompt with the vehicle maintenance.
Thomas L.
PASADENA
Business Response
Hi there, thank you; we appreciate your feedback! We sincerely value your business and look forward to your next visit!
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Confirmed Service Customer
Fine experience nothing to complain about. I left my truck for the oil change and picked up later as planned.
Chris D.
PASADENA
Business Response
Hello, thank you for your kind words and this wonderful review! Feel free to reach out to us if you need anything. Have a wonderful day.