935 Reviews Found
Business Response
We're glad to hear you found our staff was so knowledgeable and helpful! We hope to be of service to you again in the future. Best wishes, Master Buick GMC, INC.
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Confirmed Service Customer
Service was timely. Wasn't pushed to purchase anything I don't need. And wife's debit card was left there by accident. It was found by housekeeping and kept at the parts counter until we were able to get it. It's refreshing to know that honesty is present. That alone will keep me coming back!
Adam H.
HARLEM
Business Response
We appreciate your positive review about your recent experience with us! Thanks again for taking the time to leave us this information about your recent visit. Take care!
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Business Response
Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Master Buick GMC, INC.!
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Confirmed Service Customer
Just returned from my trip from Fairfax VA. My truck squeal when coming to a slow stop, as always Mr .David Pruitt, and Mr. Charles Williams got my 2007 Yukon Xl in right away fixed it right up. Excellent service! Keep up the good work.
Tracy A.
AUGUSTA
Business Response
We're pleased to know we have been able to exceed your expectations and really help you out! Until the next time we meet, take care!
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Confirmed Service Customer
Brought it in without an appointment. They quickly got on it and fixed it within a very short period of time. I haven’t had a problem since.
Bernard H.
AUGUSTA
Business Response
Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle! Thanks again for the recommendation, and have an amazing day!
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Confirmed Service Customer
Gavin and his team members are very professionally friendly and prompt. I felt like I was among my own family members.
Aman K.
EVANS
Business Response
Thank you for choosing Master Buick GMC, INC. as your first choice for all your automotive needs! Thank you again for leaving us this response!
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Confirmed Service Customer
I presented my problem to Service Manager "Gavin" and he observed my two issues. One issue, an intermittent radio volume issue, resolved on it's own after a software update. But, the most significant problem was a rattle which Gavin and his team resolved to my great satisfaction.
Alan B.
EVANS
Business Response
Hi there, thank you so much for your positive comments about Master Buick GMC, INC.! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
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Business Response
Thank you again for taking the time to let us know how we did. We hope you have a great day! Thank you so much again for your feedback! We hope you have a great day!
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Confirmed Service Customer
Good service, but I'm going to take it back because I'm still having the same problem with some of the work.
Janice W.
GROVETOWN
Business Response
Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your concerns will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
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Business Response
Hello, we are glad we could help! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
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Confirmed Service Customer
Gavin made sure to keep me informed about the time frame for my vehicle. Always thankful for trustworthy service members
Brittani A.
EVANS
Business Response
Hi, thank you for the high star rating! We hope you have a great day!
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Confirmed Service Customer
Work performed in reasonable time was very happy with the service
Dennis L.
HEPHZIBAH
Business Response
Hi there, your satisfaction is our top priority. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
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Confirmed Service Customer
David Truitt and his crew is professional, friendly, and they go above and beyond to help you and your vehicle out. 10/10 would recommend to anyone!
Kayla M.
AIKEN
Business Response
Hi, thank you for the high star rating! We hope you have a great day!
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Confirmed Service Customer
Philip Towns his service writers & technician staff are spot on, greet u with a smile & very professional ‼️
Gerald S.
NORTH AUGUSTA
Business Response
Hi, your wonderful feedback and rating mean a lot to us. All Star Customer Care reviews@allstarautomotive.com
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Confirmed Service Customer
I told verbally and gave written statement that my car did not come with a blank check. When I went to pick it up I was given a bill for $600.00 I paid the bill and left. I was never communicated as I requested when I brought the car in for repair.
James G.
MARTINEZ
Business Response
I have looked at your letter that you wrote to Charles, telling us what to do with your car. You did explicitly say that your car does not come with a blank check. We honored your request by only doing what you asked in your letter. You wrote: “Install new hood struts purchased at Master Buick GMC parts department Change oil, oil filter and lubricate Check for oil leaks and stop any leaks found Install intake resonator purchased on Ebay because GM no longer makes or has any in stock. Please be careful with this part because it is a used part that was very difficult to find and cost much more than it should have The engine light is on in the dash. Ido not know why. If the engine light is still on after y o u make all of the above problem corrections please analyze and repair as necessary. NOTE: my car does not come with a blank check. Please call me at 706 650-1996t o keep me advised of work to be done and its cOSt.” Those were the only items you we worked on, and the only things you were charged for. If you’d like to speak further, you can always contact me at 706-855-9400. Will Schafer
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Confirmed Service Customer
Bo was really good and very precessional. Definitely will recommend and I definitely will return back for services
Altoney G.
AUGUSTA
Business Response
Hi, we're happy you found our staff to be so supportive during your experience here at Master Buick GMC, INC.. We sincerely thank you for the positive review, and look forward to seeing you again soon!
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Confirmed Service Customer
I took in my truck for repair last Friday after it repeatedly failed to start, leaving me stranded. The issue is intermittent, but I wanted it looked at so that if it came up again, especially if my son and wife were with me, I wouldn't be left stranded. I bought my truck from you guys back in mid-January, and everyone was really helpful. I even bought an extended warranty for $2450 since I was worried about all the different electronic parts the truck had and wanted to make sure they were protected. After failing to reproduce the issue, Charles Williams called me on Monday and suggested that they perform a computer upgrade after discovering an online technical advisory that appeared to be perhaps relevant to the situation. He informed me that it would cost $175 and wasn't covered by the extended warranty I bought from you all after I said, "Oh, that's great." (sarcasm) My extended warranty doesn't cover the one thing the service department is advising when I take my truck in for the first time after it repeatedly fails to start. Charles was unsure whether this would even fix my truck and cure the problem with it not starting, so I asked if there was anything we could do. He informed me that the update would cost $175 and was not covered by the warranty I bought. It was very frustrating how everything turned out. I bought this really wonderful truck, and it repeatedly failed to start. However, I didn't worry because I had gotten an extended warranty, and it turned out that my warranty didn't cover the system update that the service department had advised. This gives me a terrible taste in my mouth as a customer. Given that this was the first time I brought it in and that it has just been a few months after the purchase, it seems to me that this could have been simply applied without requiring that I pay for it just to resolve the situation. I've been asked to assess my experience in a number of emails, but to be really honest, I didn't have a nice experience and didn't feel like the customer was put first by the service department, they just wanted to make a buck.
David F.
GROVETOWN
Business Response
I am going to have David Truitt, our service manager, give you a call this morning. It is true that no extended warranty covers software updates, but we would like to reimburse you for this charge. Thank you for letting me know how you felt, and I hope that we can do better for you from here on out. Yours, Will
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Business Response
We're glad to hear you found our staff was very courtesy and efficient! We sincerely thank you for the positive review, and look forward to seeing you again soon!
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Business Response
Thanks for highlighting our staff who helped make this such a great experience! We will be sure to pass along your compliments. We are always more than happy to assist you if anything else comes up. Take care!
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Confirmed Sales Customer
Wayne Anderson made our experience so pleasant and he was so accommodating. We will definitely go back to him if we are in the market for another vehicle. Everyone that we dealt with there was nice as well.
Clinton S.
AIKEN
Business Response
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you're ever in need of more help, please let us know!