423 Reviews Found
Confirmed Sales Customer
This was a no pressure buying experience. My salesman, Joel Wandner, was extremely helpful and patient with the understanding of my needs. The sales manager, Adam, even stepped in to help out when I needed help. Overall, this was a great car buying experience that I would gladly pass on to friends and family.
Peter D.
NOVATO
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Confirmed Service Customer
I dropped my car off early and they let me know when it was done. It was simple and fast. The staff was friendly and efficient.
Jeff Y.
MILL VALLEY
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Confirmed Service Customer
Always treated with respect and efficiency
Manuel G.
SAN RAFAEL
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Confirmed Service Customer
I was checked in quickly for my first routine maintenance and checkup. It was communicated to me that my tire needed replacement and upon approval, it was done without delay. No fuss and very efficient.
Ronald S.
SAN RAFAEL
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Confirmed Sales Customer
Positives: Sam, David and Gino were a pleasure to work with. I really like my new 2023 Chevy Bolt so far. One thing that could have been better: the dealer added options (exterior protection, theft/recovery system) were not disclosed on the car's website sticker, and it would have minimized the BIG $1,600 surprise when the grand total was presented. Nevertheless, I'm happy to give Novato Chevrolet a (4.6) Five Star review!
Donald M.
BAY POINT
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Confirmed Sales Customer
Considerate your needs (how I asked for pricing; need to not stay long as my wife not feeling well).
Frank T.
GREENBRAE
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Confirmed Service Customer
Ulysses is great he was very helpful and courteous
Toni P.
NOVATO
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Confirmed Service Customer
Ulises was of great help in my recent insurance involved service/repair
Susan Z.
BEL MARIN KEYES
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Confirmed Service Customer
I bough my vehicle 2021, new, so far have 3 recalls, a brake problem that has been no resolve so far, even when I identify and report the problem since I got the car. They put a new battery on mycar and charge me for it when I bough an extended warranty plan that is supposed to be valid for 70,000 miles or 6 years.The light engine is on, they did not addressed this problem either.
Jose G.
SAN RAFAEL
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Confirmed Sales Customer
Novato made this an easy switch to GM after 20 years of driving Japanese and German vehicles. The entire Novota team was great. From sales, price negotiation, to signing -- personable and direct. In particular, we found Joel Wandner to be a great salesperson. Knowledgeable, friendly and very helpful. With his long experience with EVs, Joel made it very easy to switch to the Bolt EUV. Sam Lee provided the straightforward financial information, we needed to rationally choose among our alternatives (we did look at other competing EVs). We appreciate his directness. Finally, the signing through
Steven F.
SAN ANSELMO