432 Reviews Found
Confirmed Sales Customer
Drove 60 miles for the advertised price for a model that was available at my local dealer. Test drove and was ready to buy, sat down with the salesman and was given an inflated price due to dealer mark up. Thanked the salesman for his time but said I would not pay markup due to a large supply of this model that I would look elsewhere, then the game started, let me talk to my manager and he game back with 2 out of 3 mark ups eliminated. There was several other issues that I could list but I won’t go into detail. The pressure continued all the way through the finance end of the transition as well. So in closing, I love my car, have been buying GM since 1979 and probably won’t be the last but I will not be returning or recommending anyone to Novato Chevrolet
Lloyd C.
MARTINEZ
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Confirmed Service Customer
Personnel very courteous and knowledgeable. I’m very satisfied with the service.
Lourdes M.
KENTFIELD
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Confirmed Sales Customer
Everyone was helpful and friendly. I really liked the no pressure to sell so I could be relaxed and decide what I waned.
Jeri D.
ROHNERT PART
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Confirmed Service Customer
I was early but they took me anyway. Everything went fine. It seems that checking out is a little slow. The car was ready (sitting on the lot) but I still had to wait about 20 minutes or more for them to come get me.
Denyce C.
FAIRFAX
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Confirmed Service Customer
Service team is always a pleasure to work with. Lobby area entertained my toddler while we waited for service to be completed. Overall successful!
Jennifer A.
SAN RAFAEL
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Confirmed Service Customer
2 hour oil change then got overcharged and had to continue to wait for the 1 of 4 employees sitting there puts in the correct price. Worthless. All of ‘em
Jake A.
SAN FRANCISCO
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Confirmed Sales Customer
It was my second purchase in three years, Dave and Gene were great and transaction was seamless. Thank you again!!
Tracy W.
RICHMOND
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Confirmed Service Customer
As always, excellent work performed on my Yukon XL. My car is running so smoothly, very happy! Service was top also!
Sandra R.
BELVEDERE TIBURON
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Confirmed Service Customer
Had new brake master cylinder and booster installed but brake pedal travel is long, and brakes are spongy. Will need to take it back.
John E.
NOVATO
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Confirmed Service Customer
All good! Checked ion for service and out 5 hours later.
Kevin G.
NOVATO
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Confirmed Service Customer
Always friendly, communication is clear. Nd quick over text.
Kristy C.
NOVATO