Confirmed Sales Customer
I purchased a brand new 2024 Trax 2RS and waited for it to arrive. It got in a few days earlier than expected which was nice, however when I drove off of the dealership lot the service engine light went on! You have got to be kidding me!! To say I am upset is an understatement. I am here now at the service department and hoping they get this rectified.Even so, the whole purpose for buying a new car is so that you have something dependable for a number of years.This car didn't have 20 minutes of drive time and it was already undependable! I am speechless
John H.
YORKVILLE,
IL
Business Response
We appreciate you taking time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
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