281 Reviews Found
Business Response
Hi, thank you so much for your high star rating! We hope that you have a great day! Until the next time we meet, take care!
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Business Response
Hello, thank you for sharing your positive experience! We look forward to your next visit! Take care!
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Confirmed Sales Customer
Tom Benjamin was very helpful in helping find the right vehicle for me. He also helped me get the best insurance possible.
Robert W.
WOODBOURNE
Business Response
Hi, your wonderful feedback and rating mean a lot to us. Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
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Confirmed Service Customer
I had an excellent experience. Gary was very knowledgeable and answered any questions or concerns. He met all my expectations and was very friendly.
Linda D.
WHITE LAKE
Business Response
Hi, we are so pleased you enjoyed your visit to Robert Green Chevrolet! Thank you again for the great review!
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Confirmed Service Customer
Recalls made easy. In and out in five minutes.
Michael G.
GRAHAMSVILLE
Business Response
Hi, we really appreciate your positive review! If you have any further questions, please give us a call. We're always happy to help!
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Confirmed Service Customer
I will start out this message by saying I had the best buying experience at your dealership, Gary was extremely helpful, fair and accommodating. Unfortunately your "service" department lacks everywhere. I made an appointment for my 1st service for my truck and spoke with a woman in the service department on the phone and explained the problems I was having with my truck. She informed me on the phone that the diagnostic part of the service would be up to 3 or so hours and I said that was fine and I would need to wait. My appointment was a few weeks away so on my appointment day, I drove 1.5 hours to the dealership arriving at 9am and was greeted by a woman in the line, she asked if I had an appointment and I said yes for an oil change/1st new vehicle service and some problems noted in my original request. A few seconds later she said, I was at the wrong building for an oil change and didn't know why I would need service on a truck with only 7000 miles...... to which she then corrected me after I told her I needed potential repairs, then seemed flustered and said " you need an appointment" I told her to check in the computer system as I had already had an appointment and took a day out of my busy schedule to come in. She said they were very busy and didn't know what they were going to be able to do for me on my truck. I asked her to go over the notes of my concerns and we did, then I asked to be able to speak directly with the tech before he worked on my truck, when she yelled to another woman that I wanted to speak with the tech, the other woman said " the techs don't get paid to speak, there wouldn't be time for that". I was then asked to wait for my truck to be seen and went to the waiting area. I patiently waited for a few hours , saw the first woman passing by at one point and casually asked how my truck was coming and she said ( in a extremely annoyed tone) ill have to check....... and kept going. I waited about another hour and she returned with the news that she saw the tech working on the truck, that it was up on a lift and he was revving it alot and that he would be up to talk with me in a few minutes, then informed me he went to lunch but that there was a problem with my truck that he did not know how to fix and that " It would or could take many trips back to the dealership as it needed to be videoed and sent to GM for further analysis and that when the tech comes back from lunch he would discuss it further. So I waited for the tech to come back, finally after some more time there was a younger guy who came and said, " your all done and said truck is outside, handed me a paper and my keys. I asked what the diagnosis was and he said, I have no Idea, I asked did the tech check the few small other things on my list and was informed that he didn't have the time and didn't complete any of the other simple tasks, ( I asked that the front zerk fittings be greased and that the fluid levels on differentials be checked) along with the problem of the shifter and brake pedal switch noises....... at the end of the day I drove 1.5 hours each way to a dealership that I WAS extremely satisfied with for the purchase of my new 2024 silverado hd 3500 and left saying I will never recommend or step foot in the dealership again. The service department is RUDE. unprofessional and could use some serious customer service training. I own my business for many years and would never treat a customer like I was treated. On another note, I had a very good friend who was interested in ordering a new corvette, I asked Gary about the availability of getting the car built and he gave me the info to pass on to my friend. I also told my friend about my service experience and he will be looking elsewhere for that new corvette purchase. Myself, I will be traveling to a different dealership in the future for some service and to hopefully find out what the problems on my truck are since I didn't even get an answer to what the tech actually did other than a 4 hour oil change......
Frank D.
CRESCO
Business Response
Thank you for sharing your feedback. It is important to us that we satisfy every customer and we appreciate you bringing this issue to our attention. We are concerned about this issue and would like the opportunity to address it. Please be sure to contact us at your earliest convenience. We look forward to speaking with you.
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Confirmed Service Customer
The process of getting my tow mode module took many months but my dealer, T A Green worked hard to get it installed.
James C.
CLARYVILLE
Business Response
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
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Business Response
Wow, it's experiences like yours that really keep us motivated! We hope to be of service to you again in the future. Best wishes!
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Confirmed Service Customer
They stayed an hr late to help us get the deal done and get all the features set up on our new Chevy.
Jessica D.
LIBERTY
Business Response
Hi there! We're so happy we were able to help you out! Please let us know if there is anything else we can do for you; we are more than happy to help!
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Confirmed Service Customer
The staff was very communicative and responsive to not only the needs of my car, but to me as well.
Allan R.
YOUNGSVILLE
Business Response
Hello, we really appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
From my first phone call to Adam and subsequent appointment at the dealership, it was by far the best experience I had at a dealership. Adam was honest, friendly, and knowledgeable. Within an hour we had a deal. The sales manager Lou was equally great to deal with. I’m already recommending these guys to family and friends.
James C.
CAMPBELL HALL
Business Response
Wow! Your recommendation means so much to us and we're so happy to have earned it. Reviews like this give us motivation. Thank you for leaving us this response! Have a nice day!
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Confirmed Service Customer
Excellent salesman and staff clean and professional dealership
Stephen W.
LIBERTY
Business Response
Wow, we're glad you had such a wonderful experience with us! Thank you again for the great review!
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Confirmed Service Customer
The employees were kind and knowledgeable on the questions I had about my vehicle and the services I wanted to receive.
Deborah W.
MONTICELLO
Business Response
Hi, thank you for the high star rating! We can't wait to see you again, have a great day.
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Confirmed Service Customer
Very happy with the service and done very quickly
James P.
WOODRIDGE
Business Response
Wow, it's experiences like yours that really keep us motivated! Thank you again for leaving us this response!
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Confirmed Service Customer
Excellent communication to the customer and fast service on my vehicle
Joseph K.
PORT JERVIS
Business Response
Hi there! We're so happy we were able to help you out! Feel free to reach out to us if you need anything. Have a wonderful day.
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Confirmed Service Customer
Everyone was very attentive and personable
Kaitlin S.
JEFFERSONVLLE
Business Response
Hi there, thank you; we appreciate your feedback! All Star Customer Care reviews@allstarautomotive.com
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Business Response
Hi there, thank you for taking the time to leave a review for us at Robert Green Chevrolet. We're happy we could meet your expectations! Feel free to reach out to us if you need anything. Have a wonderful day.
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Business Response
Hello there, we appreciate you taking the time to leave us this feedback. We sincerely thank you for the positive review, and look forward to seeing you again soon!
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Business Response
Hi, reviews like this give us motivation and help us ensure we provide high-quality care. Thanks again for taking the time to leave us this information about your recent visit. Take care!
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Business Response
Hi, we really appreciate your positive review! Please don't hesitate to reach out to us if there's anything more we can do!