13 Reviews Found
Business Response
Timothy, we are very happy to have provided you with such a positive experience! Thank you so much again for your feedback! We hope you have a great day!
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Business Response
Dean, thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We sincerely value your business and look forward to your next visit!
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Confirmed Service Customer
I believe it was Josh that helped us. He was great! We had to leave our car and we got it back the next day.
Juan S.
ONTARIO
Business Response
We're happy you found our staff to be so supportive during your experience here at Reynolds Buick GMC. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
Jack Carterr, and his crew of Technicians, really put service and convenience as their # 1 priority for us. My wife's Tahoe was in and out of the dealership in record time. We were worried that the UAW strike would affect the timeline of our parts. Didn't happen. Jack worked his magic, and we had our SUV back very fast. Thank you Jack, Reynolds and all the staff. John Williams
John W.
GLENDORA
Business Response
John, thank you for your kind review; we are happy to pass along your comments to the team here at Reynolds Buick GMC! We hope to be of service to you again in the future. Best wishes, Reynolds Buick GMC
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Confirmed Service Customer
Great service. Service writer and all staff were very professional and courteous.
Mike M.
COVINA
Business Response
Mike, it's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
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Business Response
Steven, we appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
The dealership was nice and clean, customer lounge was nice however, I had hoped there was a quiet place where a few could work while waiting on their vehicle.
Roderic H.
BEAUMONT
Business Response
Roderic, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Business Response
Marco, we're glad to hear you found our staff so knowledgeable and helpful! We sincerely value your business and look forward to your next visit!
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Confirmed Service Customer
I made an appointment for an oil change and it couldn’t have been better. Jack took great care of me and made the process fast and easy.
Jackie B.
FONTANA
Business Response
Jackie, thank you for your kind review; we are happy to pass along your comments to the team here at Reynolds Buick GMC! We sincerely value your business and look forward to your next visit!
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Confirmed Service Customer
My Equinox developed an issue over the weekend so I brought my car in early Monday morning. Even though I did not have an appointment and they were down one person, Jack, the service advisor, greeted me with courtesy and respect as always. When he called me a little later with the diagnostic result, I authorized the repair and my car was ready early afternoon. Even though their rates are higher than an independent business, I always have faith that the diagnosis is through, accurate and honest, and the repairs are done professionally.
Alan F.
COVINA
Business Response
Alan, thank you for your kind review; we are happy to pass along your comments to the team here at Reynolds Buick GMC! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
The service appears to be ok but the customer service by the service adviser was freaking horrible.I Took the time to schedule an appointment online at 9:30 for an oil change, I brought my truck in at 9:00 which was:30 early at the time I added a 2nd service (3 part fuel system service) the advisor said max time a couple of hours. He asked if I was going to wait I said no but to call my wife to pick up. To make a long story short we never received a call and the service was completed after 4:00. After such discussion he did tell me since I was not waiting at the dealership for my vehicle they service vehicles that people were waiting for and became a back up of cars. So why was my appointment ignored and it caused my time to be late for an appointment with my grandson football game. Bottom line he held us hostage and totally ignored the appointment process and the customer needs. I will never again be honest with my time with your advisors. Totally frustrated with Reynolds’s GMC especially for a longtime customer. I said enough!!!!
Jim S.
COVINA
Business Response
Jim, we're disappointed to hear of the negative experience you had at our location. We'd like the opportunity to discuss this with you. Please reach out to us at (626) 966-4461 at your earliest convenience to discuss how we can turn your experience into a positive one.
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Confirmed Service Customer
Excellent Customer Service! Great Personnel! Fast Repair!
Rick V.
SAN DIMAS
Business Response
Rick, it's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
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Confirmed Sales Customer
I knew exactly how I wanted to order my GMC AT4 3500 and Reynolds made it easy. It arrived in less than two months!
Tad W.
NORTH TUSTIN
Business Response
Tad, we are very happy to have provided you with such a positive experience! Your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!