577 Reviews Found
Confirmed Sales Customer
Everyone was polite, informative and kind.
Terrel P.
MONTGOMERY CITY
Business Response
Hi, thanks for your praise and kind comments about our team. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Was this review helpful?
Confirmed Sales Customer
Once again, my sales person, Britton Ellison, got me the exact vehicle that I wanted. 👍 Much appreciated!
Roderick S.
COLUMBIA
Business Response
Congratulations on your new vehicle! Weare able to help you out! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Was this review helpful?
Confirmed Sales Customer
Sonja went above and beyond to help me get the right car.
Melissa L.
COLUMBIA
Business Response
We're always willing to go above and beyond to help you! We hope to be of service to you again in the future. Best wishes!
Was this review helpful?
Confirmed Service Customer
The service is great. The technicians are courteous and helpful. It's the vehicle that has had way too many issues and repairs that has caused so much dissatisfaction as you can tell from my service record. I am also puzzled as to why Chevrolet or GM has yet to figure out how to make white paint stick to the vehicle. Overall very regretful for the purchase of prewned supposedly certified GM truck. I still like the design of the latest Chevrolet silverado but would be very hesitant about purchasing or recommending Chevrolet again. Wish i could say. Jeff Walsh proud 2014 silverado owner.
Jeffery W.
COLUMBIA
Business Response
Thank you for your feedback and your business. We take customer satisfaction very seriously, and your feedback will be reviewed with our team. Please reach out to us if you would like to discuss your experience in greater detail. Thank you.
Was this review helpful?
Business Response
Hi, thanks for your praise and kind comments about our team. Please don't hesitate to reach out to us if there's anything more we can do!
Was this review helpful?
Business Response
Hi there, thank you; we appreciate your feedback! We sincerely value your business and look forward to your next visit!
Was this review helpful?
Confirmed Service Customer
The repair was completed before the promised time and ended up costing less than predicted.
Daniel N.
COLUMBIA
Business Response
Hi, we're happy you found our staff to be so supportive during your experience here at Bob McCosh Chevrolet Buick GMC Cadillac. Hi, thanks for taking the time to leave a review.
Was this review helpful?
Confirmed Service Customer
The service people let me know what they found & ask permission to fix it. As always, they did an excellent job
Rusty W.
ROCHEPORT
Business Response
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Bob McCosh Chevrolet Buick GMC Cadillac. We do hope we can be of assistance in the future. Take care!
Was this review helpful?
Business Response
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. We hope that you have a great day! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Was this review helpful?
Confirmed Service Customer
I had appt and indicated I would wait for my vehicle. I arrived at appointed time 3pm and left at 4:50pm for a routine oil change and tire rotation. Was told to expect 1 hour or slightly over. Long wait unacceptable.
Carla M.
COLUMBIA
Business Response
Thank you for sharing your feedback and for your business. Customer satisfaction is of the utmost importance to us, and we'll be reviewing your feedback carefully with our team. Should you want to talk more about your experience, please do not hesitate to contact us. Thank you.
Was this review helpful?
Confirmed Sales Customer
We work with Mark as our salesperson. He was super friendly, knowledgeable about each car we looked at and helped work with our schedule and trade-ins giving us a an overall excellent experience. We know he will be helpful in the future if we have any questions and he was a true pleasure to do business with at Bob McCosh.
Scott S.
COLUMBIA
Business Response
Hi, thank you for the high star rating! We can't wait to see you again, have a great day.
Was this review helpful?
Business Response
Thanks for highlighting our staff who helped make this such a great experience! We will be sure to pass along your compliments. We are always more than happy to assist you if anything else comes up. Take care!
Was this review helpful?
Confirmed Service Customer
Tim Rainey and The McCosh Service team do a great job!
Michael M.
COLUMBIA
Business Response
Thank you for taking the time to share your experience with us! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Was this review helpful?
Confirmed Service Customer
Courteous, thorough and I feel I'm in good hands.
Janet S.
COLUMBIA
Business Response
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We hope to be of service to you again in the future. Best wishes!
Was this review helpful?
Confirmed Sales Customer
As quick and painless a transaction as purchasing a $50000 truck can be. Great staff, great job. Thanks Jim Ford!
John M.
SPRINGFIELD
Business Response
Congratulations on your new vehicle! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Was this review helpful?
Confirmed Service Customer
I replaced my air filter on my truck and the truck threw a code that something was wrong with my air filtration system and the dealership decided that it was not covered under warranty since they did not do the service. I was told that the truck needed a hard reset and they would be charging for the service.. I have not received a reasonable explanation for the determination. I bought the OEM filter from Bob McCosh and installed it in the manner required. If having someone else do the maintenance on my truck voids the warranty I cannot find it in the documentation for the vehicle.
John M.
CENTRALIA
Business Response
Hello, we pride ourselves on providing exceptional service, so we are disappointed to hear that your visit with us was anything less than satisfactory. If you'd be willing to provide more feedback, please reach out to us at (573) 355-9946 so we can assist you further.
Was this review helpful?
Confirmed Service Customer
Had an appointment, done on time! Joe was easy to work with Job complete!
Rick R.
COLUMBIA
Business Response
Hi, thank you for the high star rating! We hope you have a great day!
Was this review helpful?
Confirmed Service Customer
Always friendly and willing to help . Great service and parts department.
Philip F.
COLUMBIA
Business Response
Hi, we are so pleased you enjoyed your visit to Bob McCosh Chevrolet Buick GMC Cadillac! Thank you again for the great review!
Was this review helpful?
Confirmed Service Customer
Efficient, well done. Got us in early! Nice waiting room.
James M.
GLASGOW
Business Response
Thank you for taking the time to share your experience and feedback with us. We will be sure to pass along your compliments to our team. We look forward to assisting you again in the future.
Was this review helpful?
Confirmed Sales Customer
The sales man was very friendly and helpful in deciding which options were suited for me. After we received the new pickup, everyone was very helpful in showing us how to use the options on the new vehicle.
Kenneth R.
SHELBYVILLE
Business Response
We're glad to hear you found our staff was very friendly and helpful! We sincerely thank you for the positive review, and look forward to seeing you again soon!