771 Reviews Found
Confirmed Service Customer
They called me to ask me something about the service. After several repeated phone calls back to them over a period of 3 to 4 hours they asked me about changing the air cabin filter and said it was full of acorns and said it will be an extra charge to take them out because they had to go into the blower motor to get them out. They then left all of the acorns in the floorboard on the passenger side. I also found screws left on the seat and in the floorboard that were not put back where they were removed from.
Thomas H.
KEYSVILLE
Business Response
Thank you for sharing your feedback. It is important to us that we satisfy every customer and we appreciate you bringing this issue to our attention. We are concerned about this issue and would like the opportunity to address it. Please be sure to contact us at your earliest convenience. We look forward to speaking with you.
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Confirmed Service Customer
I thought the timeframe was within what was expected. I wish I was told about the condition of my car based upon the inspection. How were my tires? What is the level of my brakes? Did everything look okay? Were there any issues that may arise that I could do some preventative maintenance to prevent? Ray Skillman GMC gives an inspection sheet with general information like that. It is a great addition. Customer service was fine. Everyone was nice but nothing out of the ordinary. Overall I was satisfied with the work that was performed but I think there are a few things that could be done to get to that wow factor.
Ethan P.
GROVETOWN
Business Response
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don���t hesitate to call us if you���d like to discuss anything in greater detail.
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Confirmed Service Customer
Came in and was helped right away. Everyone was friendly.
Danny K.
MARTINEZ
Business Response
Hi, thank you so much for your high rating. Until the next time we meet, take care!
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Business Response
Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle! Feel free to reach out to us if you need anything. Have a wonderful day.
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Business Response
Hi, thank you for the high star rating! We hope you have a great day!
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Confirmed Service Customer
The service tech Gavin was nice and tried to work with us on lowering the cost of the repairs. We greatly appreciate him for working with us.
Barbara B.
THOMSON
Business Response
Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle! Please let us know if there is anything else we can do for you; we are more than happy to help!
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Confirmed Service Customer
Always greeted promptly by smiling staff, quick turn around on (routine) service, knowledgeable tech's and staff.
Brett B.
EVANS
Business Response
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. We hope that you have a great day! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
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Business Response
Hi, we are very happy we could provide you with a positive experience! If you have any further questions, please don't hesitate to reach out!
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Confirmed Service Customer
Gavin was My Service Writer. He was very knowledgeable on what I needed for My 45000 service. He was very courteous, friendly, and I would say that He is a very valuable employee to Master Buick.
John W.
AUGUSTA
Business Response
Hi, we are so happy to read such a great review about Master Buick GMC, INC.! Thanks again for the recommendation, and have an amazing day!
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Business Response
Thank you for taking the time to share your experience and feedback with us. We will be sure to pass along your compliments to our team. We look forward to assisting you again in the future.
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Confirmed Service Customer
The whole team at Master Buick GMC cares for our needs. They always go above and beyond what I normally receive as "customer service" in these times. It is refreshing to be able to enter a business and not worry about whether or not my automotive needs will be met. I trust the team to treat me with respect and to accomplish the needed tasks are completed in a professional and timely manner.
John T.
EVANS
Business Response
Hi, we're so glad that we were able to go above and beyond your expectations! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
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Confirmed Service Customer
It was great! There is a good team there! Especially that Phillip Towns!!!
Jared B.
EVANS
Business Response
Hi, thank you for the high star rating! We hope you have a great day!
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Confirmed Sales Customer
Bill Whitten always takes great care of me. He's the best!
Kevin P.
EVANS
Business Response
It is great to hear everything was done quickly and to your satisfaction! All Star Customer Care reviews@allstarautomotive.com
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Confirmed Sales Customer
It was excellent. The salesperson was polite, knowledgeable about what I wanted to purchase. I couldn���t be any happier with my experience at Masters Buick GMC.
Hugh S.
EVANS
Business Response
Hi, we are so pleased you enjoyed your visit to Master Buick GMC, INC.! Please don't hesitate to reach out to us if there's anything more we can do!
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Business Response
Hello there, we appreciate you taking the time to leave us this feedback. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Master Buick GMC, INC.!
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Business Response
Hi, we're happy you found our staff to be so supportive during your experience here at Master Buick GMC, INC.. We look forward to your next visit! Take care!
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Business Response
Hi, thank you for the high star rating! We hope you have a great day!
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Business Response
Hi, thank you so much for the positive review! We sincerely thank you for the positive review, and look forward to seeing you again soon!
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Confirmed Sales Customer
Wayne Anderson is top notch. He is an extremely knowledgeable resource for information while shopping for a vehicle.
William T.
THOMSON
Business Response
Wow, we're glad you had such a wonderful experience with us! We hope you have a great day!
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Business Response
Hi, thank you for the high star rating! We hope you have a great day!