9 Reviews Found
Business Response
Rocky Garlow, thanks again for taking the time to leave us this information about your recent visit. Please don't hesitate to reach out if there's anything additional we can do for you.
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Confirmed Sales Customer
Everything was great! Everyone made it quick and easy. This is my first GMC, but hopefully will be buying many more from Orr!
Aaron E.
TYLER
Business Response
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Orr GMC. Please let us know if there is anything else we can do for you; we are more than happy to help!
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Business Response
Hi there, thank you for taking the time to leave a review for us at Orr GMC. We're happy we could meet your expectations!
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Business Response
Cody Michael Smith, thanks again for taking the time to leave us this information about your recent visit. Thanks again for the recommendation, and have an amazing day!
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Business Response
Hi, we are so pleased you enjoyed your visit to Orr GMC! We sincerely thank you for the positive review, and look forward to seeing you again soon!
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Confirmed Sales Customer
Somewhat trouble free, for the most part. Couple of delays but nothing major.
Marcus R.
HENDERSON
Business Response
Hi, thanks for your praise and kind comments about our team. If you're ever in need of more help, please let us know!
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Confirmed Sales Customer
This rating has no reflection upon chris sumrall. Chris is great and did everything he could to fix the situation. When i was sent my truck build quote it included the bed cover that was built and on the build ticket. It showed up with no bed cover and chris informed me that it would be an additional 1200 dollars for the bed cover. Even though It was on my build ticket that was emailed to me. Upon leaving the dealership with my brand new 2024 HD DURAMAX DENALI ULTIMATE i realized that the ac was not working. I took it back and Chris immediately sent it to the service dept. It turned out that the compressor was bad from the factory. It was replaced. WHO IS CHECKING THESE THINGS BEFORE THEY ARE TURNED OVER TO THE CUSTOMER? At 105,000 dollars someone should be checking the vehicles. Saturday, i get home and realize the housing that holds the tail gate handle is popped out of the tail gate. i took to service saturday and they tried to fix it right away but it still wasnt right. They ordered the part and will replace when it arrives back. THIS SURVEY HAS NOTHING TO DO WITH CHRIS SUMRALL. He is fantastic and probably one of the best at Orr GMC. Service was great too.
Perry C.
LONGVIEW
Business Response
We work hard to provide a fantastic experience to everyone. It is discouraging to see that you had a negative experience. This has been sent to the GM to be addressed.
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Confirmed Service Customer
Chantel I believe was her name was very sweet and professional
Dominic W.
LONGVIEW
Business Response
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. We hope to see you soon!
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Business Response
Hi, we are so pleased you enjoyed your visit to Orr GMC! Until the next time we meet, take care!