217 Reviews Found
Business Response
Brett, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.
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Confirmed Service Customer
After arriving, Matt Lockhart and the Integrity team got my Terrain right in for service. It wasn’t very long and my car was ready. They even washed it! It always a great experience at Integrity.
David G.
OOLTEWAH
Business Response
David, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
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Business Response
William, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.
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Confirmed Service Customer
It was so easy and convenient. When I made my appointment I was greeted. The facility was clean, and my service was completed as stated this dealership and service department set the standard.
Chris W.
TRENTON
Business Response
We are very happy we could provide you with a positive experience! We look forward to your next visit! Take care!
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Confirmed Service Customer
They were all very friendly and helpful. A great experience
Jane W.
CHATTANOOGA
Business Response
Jane, thank you so much for the positive review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Business Response
Walter, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.
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Confirmed Service Customer
I took my car because the brakes are squeaking. The service guy NEVER came back to tell me what was going on! After TWO hours a lady told me my car was ready. The only thing that had been done was to replace the windshield wipers. The breaks are STILL squeaking!! Previously I have always received MUCH BETTER service!
Annelle M.
CHATTANOOGA
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Business Response
We appreciate you taking the time to leave us this feedback. We sincerely value your business and look forward to your next visit!
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Confirmed Service Customer
Andrew my service advisor always does a Great Job!
James O.
CHATTANOOGA
Business Response
James, we are glad we could help! We look forward to your next visit! Take care!
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Confirmed Service Customer
I bought a GMC Terrain from the dealership less than a year ago, and it began having issues two weeks after we took it to the dealership for a service and paid for the fuel pump to be replaced. One day it just didn't start. Then it was jumped off, and it started, but the sound didn't work. It was still under warranty, so we took it to the dealership for service on Saturday. We didn't have an appointment, so we dropped it off, but no one told us they would be closed the following day. Monday comes around and my wife has to call several times to be told there is no update. Tuesday and they still have not updated us until I call three times. They say it is a bad battery and that it needs to be replaced, so I say okay. A battery check only takes a few seconds, I have had many replaced in the past, so it can be assumed that it wasn't looked at until I called in. I'm still assuming this is under warranty. I was not quoted a price. Then they called back, saying the battery was replaced and I would need to come and pay just under $400. I had signed nothing agreeing to the price, and AutoZone sells and installs batteries for just over $100, so I said they could pull it out and I would get it changed there. Well, if I don't pay for the new battery, they say they are going to charge me a $170 service fee. This is two weeks after having it serviced at their service department and paying $600 for a fuel pump that was also not covered under the warranty. Apparently, they only checked one part at a time with their $170 diagnostic test since they didn't register the battery was coming to the "end of its life" two weeks prior. OR they did something incorrectly during the first service two weeks ago that killed the battery and that is why it took days to come up with it only needing a new battery. The service manager, Andrew, said the only thing odd about my experience was that I did not receive a quote for the battery price, so apparently, this is the standard practice with their service department. They do give a 10% military discount, so I will get a slight margin knocked off of a relatively large expense that I was not aware of. The vehicle warranty you pay for apparently covers very little because I have had to pay for a fuel pump and now a battery at 400% markup from this dealership less than one year after purchasing the vehicle. Needless to say, I would recommend purchasing and having your car serviced elsewhere. I thought I liked the dealership and service department before this experience, even though they charged more than local mechanics, but apparently, I was wrong. If they rectify the situation, I will change or delete this review, but if it is still up, they have not. I spoke to the service manager, Andrew, at 5 PM and told him I would be there in 45 minutes to pay them and pick up my vehicle. When I arrived at exactly 545 PM, Andrew had already gone home and locked up my keys in the service center. I had to talk to the sales team and wait for half an hour before someone could return my keys. Next day, I got a call from an automated machine saying it was ready for pickup, so they didn't even log correctly. Update after response: I had spoken to the service tech and told him that the vehicle should be under warranty. They told me, "We will just put in a new battery, and then it will be good to go." I was not quoted a price; I was just told that they would put in a new battery. Into a car that I had bought off of their lot less than a year ago. This was not just a misunderstanding but a lie of omission. I would have had the battery pulled back out if they weren't going to charge me $170 for doing absolutely nothing. I literally paid $600 less than a month ago, and all diagnostics should have been run then. No accountability, no transparency, and no honesty. This has been no better than a robbery on the part of this business.
Ryan C.
CHATTANOOGA
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Confirmed Service Customer
Great experience getting in an out as I waited at the dealer.
Gene H.
HIXSON
Business Response
Gene, our staff is committed to providing each of our clients with the best automotive experience! If you have any further questions, please give us a call. We're always happy to help!
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Confirmed Service Customer
Wonderful! Andrew and team took amazing care of my vehicle!
Jildarica M.
CHATTANOOGA
Business Response
We are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
I originally brought my vehicle in to have the steering wheel replaced that was covered under my factory warranty. When I called the dealership for an update I was advised GMC wouldn’t cover it and they could not find my original claim. After some back and forth they did figure a way to cover the repairs. The reason for the low scoring is 1-I had to call for status of my vehicle and find out they needed to keep it for another day, with no offer of providing a vehicle to drive. On the second day when I told them I need the truck since the vehicle I was driving needed to be returned, I had to call again for status 15 mins before they closed. Customers should not have to follow up about their vehicle status. 2-How is it that a cracked steering wheel is even a question when your $60k plus vehicle has 20,000 miles on it. The leather was cracked in 3 separate places. Bumper to bumper warranty is just that. I can understand flat tires, broken windows/chipped but cracked leather steering wheel? I switched from Ford to GMC and starting to regret it. This is the second major issue with this vehicle since it has been purchased brand new
Jeffrey S.
HARRISON
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Confirmed Service Customer
I was very disappointed that I was charged $40 for just changing the engine air filter.
Loyd N.
CHATSWORTH
Business Response
Loyd, thank you for taking the time to leave us your honest feedback. We would like an opportunity to make this up to you. If you are willing, please reach out to us at (423) 855-0550 so we can work towards a resolution.
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Business Response
We're glad everything was completed quickly and to your satisfaction! Thank you again for choosing Integrity Buick GMC Cadillac and we hope to see you again.
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Confirmed Sales Customer
Jason was very helpful and nice. I didn’t feel like I was rushed into buying my car. I went back because I bought my last car from them. It was nice seeing the guy that I bought my car from.
Mary N.
CHATTANOOGA
Business Response
Mary, thank you for your kind review; we are happy to pass along your comments to the team here at Integrity Buick GMC Cadillac! We look forward to your next visit! Take care!
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Confirmed Sales Customer
Charlie was awesome. He heard what we were saying and made recommendations based on the information.
Brenda R.
FT OGLETHORPE
Business Response
We appreciate your positive review about your recent experience with us! Feel free to reach out to us if you need anything. Have a wonderful day.
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Confirmed Service Customer
The service department was timely in addressing all concerns and meeting my expectations.
Daniel B.
CHARLESTON
Business Response
We appreciate you taking the time to leave us this feedback. We hope you have a great day!
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Business Response
Imre, we really appreciate your positive review! If you have any further questions, please give us a call. We're always happy to help!