Customer Reviews

The appointment was to service something that you missed on the last visit - and I appreciated that I only was being asked to pay for the parts. During the service it was pointed out that my battery was the wrong size and that a correct new battery would cost $200+ to replace. Since your shop installed the battery I asked them to look into it and it turned out it was the correct battery but somehow the mechanic got it wrong. I almost paid $200 for that mistake. When I went to pay the bill I noticed that there was a charge for putting the cover back on the battery compartment - which had not been replaced during the prior visit. Which I noticed days later after my children had been in the car with their feet dangling above an exposed battery and no vent tube connected! This lack of quality control is disapointing. Btw, 3 visits ago my oil filter was not properly installed after an oil change - drove off and then oil starts leaking with smoke pouring from the engine as I began to pull onto the highway.

I brought in the car for noise in the tires that was not resolved when the brakes were replaced the last time I brought it in. There was rust on the rotors or bearings which should have been removed when the brakes were replaced last time. The noise is gone now so I am grateful that it is now fixed and that I was not charged for this repair. I do think that 5 hours for this is a bit excessive. (There was also a nail in one tire that was patched.) I wonder if the quality of service is less than it used to be since repairs are not fully executed the first time. The last time I brought the car in was to adjust the center console so it was attached properly since it was not seated properly after being removed during the service prior to that and this was months to get an appointment to get it back into the shop. I think QC needs to be improved in general to avoid having to redo work which I would think costs the company unneccessary money in extra labor.

Not happy. 2nd time this truck in for software updates and a window regulator. Work performed well but scheduling is terrible. Last time 3 days, this time 3 days. Appt was for 8am. They changed oil right away but then truck sat outside for hours. Then they ordered wrong part which was not discovered till well into the next day. 3rd day part arrived by 10. Not brought in till 3:45 or so. Im tired of it. Will go to diff dealership from now on. Seems like paying jobs get done but warranty work is”doing the best we can”.

Excellent service very friendly and pleasant to work with.

Being a customer for 22 years and having purchased 5 cars, Ingersoll's Service Department has greatly deteriorated. The work performed was acceptable; however, the upfront service representative and experience was awful. 1) I was told that the service would take no more than 1.5 hours, yet I sat there for 3.5 hours. 2) The service representative tried to charge me over $70.00 more than what was advertised (and booked) on their website. I had to fight with him for 20 minutes to reduce the bill with the burden of proof having to come from me only after having to show on my phone their advertised costs on their own web site! 3) Service rep could care less about my wait time and was visibly annoyed about me disputing their "padded bill" (which also includes a new "Service Department Fee" add-on which is in addition to the quoted cost of service (and undisclosed in their service quotes). If this is the way customers are now being treated at Ingersoll, then I will most likely be taking my cars to my local auto service in the future.

Everyone is always friendly and helpful when I come in for service even on a busy morning when they are answering phones or running around trying to help multiple people. I can tell that they value me as a customer and will take good care of my car without trying to sell me something extra that I don't really need.

The staff was great. From the check-in to picking up my truck was awesome. I did have a issue with another customer who was constantly on his cell phone conducting his personal business very loudly for well over a hr. I went to the area where I checked in to complain and I was told that it's a common problem and that Ingersoll can seat me somewhere else where it would be quieter. Why should I have to be relocated because the other customer is being rude and obnoxious to the other customers in the waiting area. I think Ingersoll should post a sign informing the customers to refrain from using their cellphone.

Easy to make an appointment at Ingersoll, met with Peter hall who was kind, on the ball, answered all of our questions, answered calls texts even on his days off his communication was excellent, when the car I wanted fell through with another party he quickly found out & got us the car! Would definitely deal with Peter again.

I had great experience. Very pleased

Fast service done ahead of schedule

Friendly, knowedgable people. Helped me find the perfect car for my needs.

Quick registration, oil change done in good time

Quick and efficient

Good experience

Everyone was extremely helpful, very positive and honest.

Everyone was very friendly and professional. Clean appearance. Got me into a car fast and the price I wanted to pay. Great experience!

Great service

Na

Excellent

Not sure why I received this survey? My vehicle was not at the dealership on April 15th.