Customer Reviews

I scheduled an appointment for 7 am for an oil change like I have done for the past 3 years. I was third in line and very last to leave the waiting room. I recognize I chose to wait but I have to work for a living same as you. I know you are busy for 1 hour and 30 minutes to wait with zero communication about the status is a pretty poor customer experience. After waiting so long and not getting an update I went to the counter and was told they were just waiting on the paperwork. If I didn't go up would I have been updated at all? I also got no paperwork on my car just a receipt. Trust is gone with Bob McCosh. I'm not sure if I will be back I am going to shop around.

Quick check in and out. Had everything done in a reasonable time.

Cashiers were great but service writer kept interrupting me and talking over me. When he called to go over findings and estimate he had missed something because he wasn’t listening. I ended up paying for two tire pressure sensors even though one was working. I was just ready to be done with him! Will be trading for another new truck in a couple of years not sure I will be back here even though I love my gmc.

Joe was accommodating and saw that my vehicle was put back on the road despite being very very busy that day. Thanks!

Great Experience

Got in right on time. Very timely

Everyone was very polite and all went as scheduled.

Everyone was so friendly and helpful. I need some routine maintenance and they told me what I should be thinking about and the anticipated cost. No high pressure sales, etc. just informed information for the next time. I really appreciated that.

Service was exactly as expected.car was finished in a timely manner. Very courteous staff.

friendly service

They open the service doors 10 minutes early in the morning. Things like that mean a lot....

Great!

always great service and courteous staff

Problem with car was found and addressed. Thanks.

Joe was super helpful. Thanks to service department for always taking good care of us and our vehicles

The whole experience was enlightening! No pressure at any time. Very smooth transaction!

The experience and service were outstanding, as usual, but my windshield wipers were replaced and they didn’t think to clean the very dirty windshield. That extra step would have made my visit a 10.

No comments

Mike Waldrep was fantastic! Got me in and out quickly and had a car for me to use in the meantime. Always a pleasure doing business with them.

Bob McCosh Chevrolet goes above and beyond to give amazing service. They call to ensure I am happy with the service.