573 Reviews Found
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Confirmed Sales Customer
I had a seamless buying experience. The staff is knowledgeable and accommodating, my salesman drove to St Louis to pick me up. I live 10 hours away. I ordered a Yukon XL and was kept informed through the process. The finance guy was also very friendly and helpful. The entire experience was positive, I will highly recommend Bob McCosh for anyone looking for a no-pressure wonderful vehicle buying experience!
Brittany F.
FREDERICK
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Confirmed Sales Customer
Excellent experience!!! Pam did a great job helping us to get the right vehicle for our needs. Jason had all the paper work ready and made the process quick and easy to understand. Great job all around.
Michael M.
COLUMBIA
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Confirmed Service Customer
My 2017 Camaro - Needed a new battery. The original Battery was beginning to not have the juice it needed to start quickly. Made the appointment, dropped the vehicle off and picked the vehicle up when promised! While there, I had a quick follow-up on a seperate issues with my Truck which was there three days prior. They, without hesitation, ran a check to ensure my other issue was properly fixed.
Michael P.
COLUMBIA
Business Response
Michael, Glad we could help !Thank you again for choosing Bob McCosh Chevrolet Buick GMC Cadillac and we hope to see you again.
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Business Response
We look forward to your next visit! Take care!
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Confirmed Sales Customer
Pam was great to work with. No high pressure to buy. Everyone there seemed very friendly.
Terry C.
ASHLAND
Business Response
Thank you Terry for the great review Pam is a important part of the team here at Bob McCosh.
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Business Response
Thank you again for choosing Bob McCosh Chevrolet Buick GMC Cadillac and we hope to see you again.
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Confirmed Sales Customer
Very friendly and welcoming. Also professional yet personable.
Shayna S.
COLUMBIA
Business Response
Thank you so much again for your feedback! We hope you have a great day!
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Business Response
Hi, your wonderful feedback and rating mean a lot to us. We sincerely value your business and look forward to your next visit!
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Confirmed Service Customer
Efficient and knowledgeable staff in the service department.
Jeanette B.
COLUMBIA
Business Response
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you have any further questions, please don't hesitate to reach out!
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Confirmed Service Customer
Jen Perez the service advisor was excellent. I would go to her for everything.
Angela E.
COLUMBIA
Business Response
Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! We're more than happy to help!
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Confirmed Service Customer
Thanks to all the staff at Bob McCosh who keep my family’s vehicles on the road!
Stephen C.
COLUMBIA
Business Response
Hi there, thank you; we appreciate your feedback! We're looking forward to your next visit with us!
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Confirmed Service Customer
I scheduled an appointment 10 days out. My vehicle wasn't started for another 90 minutes. I didn't have any plans, but what if I did. What's the point of scheduling an appointment if it will just be overbooked by drop-ins. The ticket-writer, that's what my dad used to call them did a very good job of being up front about the schedule and communicating with me that it would be longer than the 90 minutes. I did get an extra punch on my oil change card for my patience.
Brent B.
COLUMBIA
Business Response
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
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Confirmed Sales Customer
Jill greeted me as I walked in the Lobby. She answered any questions I had about the Envista. It was a really easy process to test drive the Envista with just a copy of my drivers license and insurance card. I liked that she didn’t come on the test drive with my dad and I. I like to be able to talk about my likes and dislikes with my dad without a third party interfering. What I liked best about Jill is she wasn’t pushy. When I told her I wanted to think about it, she said “have a good day”, gave me her card and let me leave without trying to push the sale of the car on me. She made one phone call a week later to follow-up. I came in for a second test drive which sealed the deal for me as my decision was between an Envista and Kia Sportage. The Kia guy sent too many texts and phone calls asking too many questions. And when I drove through the Kia parking lot and got out to look at a car, the salesmen would always run out to try to talk to me and make a sale. I’d rather look on my own and if I have questions, let me come to you. Pushy sales people are such a turn off. I never felt like Jill was solely trying to make a commission and I loved how she let me make the decision to buy the car. My car literally broke down on the side of the road the same day we were supposed to trade it in. We had to have it towed to the dealership. Jill and the dealership were understanding. They waived the tow fee for me which was unexpected and appreciated! I still feel like I got a decent trade in for a car that didn’t even run. Financing was a smooth process. I had heard horror stories of dealerships trying to screw over people with interest rates and hidden fees. I was nervous to finance my car because I was inexperienced, I was by myself, and had no clue what I was doing. I liked that finance didn’t push a bunch of extra up sales on me. Their administration fee was half of what Kia was going to charge. Bob McCosh was going to give me an 8% interest rate and finance found a cheaper alternative at 6.5%. They also didn’t charge me for tinting the front windows of my Envista. The finance guy was very patient with me as I had “phoned a friend” for advice on which option to take. Jill gave me a tour of the facility. It was overall a very painless experience and I appreciate everyone who helped. I love my car so far. Thank you!
Trasa A.
CENTRALIA
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Confirmed Service Customer
It's the 3rd time I've came to my appointment on time only to wait 2 to 3 hours for a oil change. Once the scheduler actually failed to schedule my appointment, ( which to McCosh's credit they prioritized me) and the other 2the simply ran behind. It's ridiculous! Very poor management.
Dan M.
COLUMBIA
Business Response
We appreciate you taking time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
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Confirmed Service Customer
I had my car back in 2 days. I was informed on how long it would take and they made sure to let me know as soon as it was ready. I am beyond happy with my experience here, even buying my car. I rave about the experience. Everyone is amazing and helpful!
Caitlin C.
FULTON
Business Response
Wow, it's experiences like yours that really keep us motivated! We hope to be of service to you again in the future. Best wishes!
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Confirmed Service Customer
Great service from the service team. The team is responsive and honest. I had accidentally left a bank envelope with some cash in my truck when getting my service done. The gentleman who I dropped my truck off with came into the waiting room and brought it to me. Just an example of the great team at Bob McCosh.
John M.
FULTON
Business Response
Hi, your wonderful feedback and rating mean a lot to us. We look forward to your next visit! Take care!
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Business Response
Hello, thank you for your kind words and this wonderful review! We can't wait to see you again, have a great day.