492 Reviews Found
Confirmed Service Customer
I made an appointment to bring my car in. I wasn't informed of the diagnostic cost. I arrived and my service advisor wasn't there. I called a few times to check on my vehicle. I was finally called after my vehicle was there for 4 hours. I had questions but service advisor didn't know enough to answer them. I did get in a ride in the courtesy vehicle which I have done before. This time the interior was nasty. I was told a customer wasted their snacks on the floor the evening before and they were going to vacuum it out. It was still nasty 4 hours later when they picked me up. The service has definitely gone down since I started using this dealership. I have taken my cars to Chevy dealerships for 20 years. This one is definitely the worst.
Ruth S.
NEW ELLENTON
Business Response
It appears the impression you received during your recent visit at our dealership does not reflect our standards of customer service. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give us a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you.
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Confirmed Service Customer
easy to schedule and completed in a timely manner
Dile B.
NORTH AUGUSTA
Business Response
We appreciate your positive review about your recent experience with us! All Star Customer Care reviews@allstarautomotive.com
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Confirmed Service Customer
Check in person was pleasant, went over what was being done to my vehicle in detail, ask me if I had any questions before I stepped away from the check in counter and assured me my vehicle would be serviced in a timely manner. I waited for my vehicle in the lounge area. Waiting area was very tidy, refreshments were provided, and seating area was comfortable. Most importantly my vehicle service was taken care of in a reasonable time, and I was able to get on with my day without a huge delay in my dealership service department.
Beverly J.
JACKSON
Business Response
Hi, thank you for the high star rating! We hope you have a great day!
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Confirmed Service Customer
Took right in at scheduled time and was finished within the hour. Great job.
Welford G.
NORTH AUGUSTA
Business Response
Hi, thank you for the high star rating! We hope you have a great day!
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Business Response
Thanks for highlighting our staff who helped make this such a great experience! We will be sure to pass along your compliments. We are always more than happy to assist you if anything else comes up. Take care!
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Confirmed Sales Customer
Everything was good and worked out to benefit me and my family and the Sales guy Ben did an awesome job of taking care of me.
Isaiah H.
BATESBURG
Business Response
Thank you for taking the time to share your experience with us! Our team will be so happy to hear you enjoyed working with them. We're looking forward to assisting you again in the future. Take care!
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Confirmed Service Customer
Needed post collision inspection, sensors tested and verify vehicle was safe to drive. Was able to get an appointment the next day.
Kevin H.
BEECH ISLAND
Business Response
Thank you for taking the time to share your experience with us! Our team will be so happy to hear you enjoyed working with them. We're looking forward to assisting you again in the future. Take care!
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Confirmed Service Customer
You guys rock! Such an friendly and amazing team!
Eric S.
AIKEN
Business Response
Thank you for taking the time to share your experience with us! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
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Confirmed Service Customer
My experience in the past is usually slow but my service agent Ms Peggy was very good at her job and her communication with me was excellent. My turbo charger had a problem and I told her I had to go out of town the next day and I got my car the next day. Ms Peggy was good at keeping me up dated with my car progres.
Lillian G.
AIKEN
Business Response
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
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Confirmed Service Customer
There wasn’t much of a wait time and was a pleasant wait in the lounge!!
Marie B.
CLEARWATER
Business Response
Hello, we're glad to hear you enjoyed your visit. Thanks again for taking the time to leave us this information about your recent visit. Take care!
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Confirmed Service Customer
Everyone here is wonderful. Kind, caring, and knowledgeable. My car is in tip top shape thanks to everyone there. Just nice people.
Christine F.
AUGUSTA
Business Response
Hi, we're so glad that we were able to go above and beyond your expectations! Please don't hesitate to reach out if there's anything additional we can do for you.
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Business Response
We're glad everything was completed quickly and to your satisfaction! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Business Response
We appreciate you taking the time to leave us this awesome feedback and excellent star rating! We look forward to working with you again in the future.
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Confirmed Service Customer
My experience with Masters Chevrolet was a negative one. I have many pages of documentation if there is interest in details.
Linda L.
AIKEN
Business Response
Thank you for sharing your feedback. It is important to us that we satisfy every customer and we appreciate you bringing this issue to our attention. We are concerned about this issue and would like the opportunity to address it. Please be sure to contact us at your earliest convenience. We look forward to speaking with you.
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Confirmed Service Customer
Joe Mills was great and made this an extremely easy transaction. Thank you, Joe!!
Michael P.
IRMO
Business Response
Hi there, thank you for taking the time to leave a review for us at Master Chevrolet, LLC. We're happy we could meet your expectations! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
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Business Response
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. We hope that you have a great day! Thank you so much again for your feedback! We hope you have a great day!
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Confirmed Sales Customer
Joe Mills was great, very responsive and professional. The gentleman that delivered my car was very professional and helpful. Thank you
Tina N.
LARGO
Business Response
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at our dealership! We are looking forward to working with you again in the future.
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Confirmed Sales Customer
Everyone was professional and helped us get an awesome vehicle.
Judy M.
AIKEN
Business Response
Thank you for taking the time to share your experience with us! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
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Confirmed Sales Customer
Joshua Stowe is the best!! He helped me out of a bad situation that I was in. He is hard working and dedicated to make sure that customers are satisfied.
Cryshenda C.
RIDGE SPRING
Business Response
Thanks for highlighting our staff who helped make this such a great experience! We will be sure to pass along your compliments. We are always more than happy to assist you if anything else comes up. Take care!
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Confirmed Service Customer
I cannot believe that the quoted price for an oil change was $89. I had your $20 off coupon and my total payment was $101! That makes me want to shop around and find a more reasonable service provider.
William K.
AIKEN
Business Response
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.