Confirmed Service Customer
I made an appointment to bring my car in. I wasn't informed of the diagnostic cost. I arrived and my service advisor wasn't there. I called a few times to check on my vehicle. I was finally called after my vehicle was there for 4 hours. I had questions but service advisor didn't know enough to answer them. I did get in a ride in the courtesy vehicle which I have done before. This time the interior was nasty. I was told a customer wasted their snacks on the floor the evening before and they were going to vacuum it out. It was still nasty 4 hours later when they picked me up. The service has definitely gone down since I started using this dealership. I have taken my cars to Chevy dealerships for 20 years. This one is definitely the worst.
Ruth S.
NEW ELLENTON,
SC
![2016 Chevrolet Equinox 2GNFLGE30G6233589](https://inv.assets.ansira.net/evox/color_0640_032/11020/11020_cc0640_032_G1E.jpg)
Business Response
It appears the impression you received during your recent visit at our dealership does not reflect our standards of customer service. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give us a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you.
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