Confirmed Service Customer
The oil change/tire rotation took two hours even though I had an appointment and was told at the service desk it would be about an hour. I was charged an astronomical amount that included over $12 for “shop supplies” ( I can only deduce this was for a paper towel to wipe the dipstick on) and a surcharge for using a charge card for payment which was quite a surprise. I understand small businesses doing this but not big businesses. The bill had already been padded without the surcharge. It’s not the $3.63 I paid, it’s the principle of the thing and I won’t be back.
Karen K.
INDEPENDENCE,
MO
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Business Response
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