Customer Reviews

Service was great. Employees kind and thoughtful

Appreciate Nick for always helping out

it was great this time only had to wait one hour to get my oil changed last time it took 4

First time in a long time since I have been to this dealership. I was impressed with the nice people that worked there. Very professional and friendly. They were very busy but still took care of me and my vehicle. I will be back.

I had a great experience

Salesman (Geron Freeman) was pleasant to work with as I have noted in previous surveys. But, the pickup/closing process was the worst I've experienced in my life. The finance guy was pushy, disrespectful, talked down to me, and made mistakes (wrong VIN on paperwork, listed Ally as lien holder, AND sold me iKon device what wasn't even on the car !!). I understand the psychology of a 2 hour closing process ... wear me down till I cave in on "protection plans" just to get out of there. All the button pushing, flipping the screen back and forth, questioning my judgement on what I wanted / didn't value ... didn't play well. People in my age group are not stupid or uneducated about risks of, IMO, overpriced protection plans. I'm not a conspiracy theory person, but the other thing that feels very deceiving is the false advertising of this dealer and several other GMC dealers in my state. Putting a low price on the internet and then telling prospects that "that's just advertising" doesn't cut it for me. Shame on all of you. It's not likely I'll be back to CB based on my experience. Pay attention to the details ... it'll serve you well.

You guys did great thank you

I can always count on this service department to give me the best of service!

In and out pretty quick

I scheduled an appointment for an oil change and tire rotation. It took over 3 hours for these to be completed. There was no communication or updates given as to why it was taking so long. People that brought their cars in after me were finished before i was.

Very good experience. Jaren is always good to work with.

Everything went smooth. Making the appointment was very easy with the automated system. Jordan was very nice and helpful on the recommendations for my scheduled maintenance. He was informative, professional, and courteous from start to finish!

All went well!

Everything went well with the oil change

Austen was great to work with! He was very patient and we appreciated his helpfulness in finding the car we really wanted. The whole process, from buying to signing the paperwork with Mike Trouba, was top notch.

We bought car online it was delivered to us!

I always have a great experience with this service department.

Jaren in service is great. Has been the best service employee I have ever dealt with. Jaren has helped me with my vehicle issues several times and always goes over and beyond to help.

The staff at the dealership have always been kind and helpful.

Love the Independence GMC location. They come to your car when you pull up for service and greet you like they were expecting you.