Confirmed Service Customer
If it was not for Donna, in the service department. The service would not have been completed. I was under the impression my vehicle was coming in for service to replace a recall item heated steering wheel, during my visit I was informed all my recall items were in and they would like to replace them that day. I formed Donna that it was under impression it was just the steering wheel being replaced and was not informed of the other items being in stock. I explained to Donna I could not leave the vehicle that long without having a loaner. She went the extra mile and came up with a loaner for me and the job was completed in a timely manner. Thanks to Mike in your service department. Excellent customer service by Donna and Mike.
Robert P.
GAYLORD,
MI
Business Response
Robert, thank you for your kind review; we are happy to pass along your comments to the team here at Matt LaFontaine Automotive, INC.! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
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