Why Choose Royal Buick GMC?
Our Staff
Management
Rob Downs
General Sales Manager
As the General Sales Manager, Rob has the privilege and responsibility of giving our customers an exceptional experience when purchasing a vehicle at Royal Buick GMC. This mindset was fostered over 40 years ago when he was first offered an opportunity through a high school work program to work at Royal Pontiac Oldsmobile in Butler, NJ under the leadership of Dave Oostdyk. Now working for the second generation of owners at Royal in Sussex, Rob's goal is to uphold Royal’s core values in our sales process by serving our customers with excellence, having integrity, understanding the customer's perspective, giving the customer a high level of respect and doing it in a humble way. The core value that resonates the most with Rob is serving with excellence which is the foundation the other core values are built on.   He is a husband, dad of two daughters and a grandfather (Bampa) of three. He and his wife are members of the Green Pond Bible Chapel in Rockaway, NJ and serve in various ministries. One way Rob likes to relax is hitting the trails with his mountain bike. 
Harry W. Keba III
Sales Manager
2022 marks Harry's 40th year in the automotive sales industry, 18 of which have been with the Royal family. Born into the business, his career has ALWAYS been based around serving with integrity and honesty at all times. He enjoys starting his day and ending it, being able to look himself in the mirror knowing he did the best he could have for that day. Royal allows Harry to demonstrate those attributes. People don’t enjoy purchasing an automobile, until they experience the Royal Advantage, and how we conduct ourselves and do business. As a General Motors Mark of Excellence winner, his customers are also his friends, and a large portion of them have been purchasing from him for decades. Harry, a lifelong Sussex County resident, along with his wife Judi and their daughter Rebecca, like to escape to their other residence, Kamp Keba on the Tug Hill plateau in NY, for year round outdoor fun.
Alison Boutillette
Sales Manager/Finance Specialist
Alison started her career at Royal in 2015 in sales, but she soon discovered that she also thrived in other aspects of the dealership. She is a graduate of Northwood University where she received her Bachelor’s in Automotive Marketing and Management. Alison is also a recipient of GM’s Women’s Retail Network Scholarship, where they recognize women pursuing careers in the automotive industry. She also is a Senior Certified Financial Specialist holding her certification from the Association for Finance and Insurance Professionals. Alison's dedication to her work is having integrity in all she does, either on the showroom floor or in the finance office. She prides herself in her loyalty and her responsibility to help everyone she meets. Alison lives in Sussex County with her husband, Andy and daughter, Kenna. Alison and her family share a love for the New York Jets and New York Yankees. When she has free time, she enjoys taking trips to the beach, going to country concerts and spending time with friends and family.
Arianna Bos
Finance Specialist
Arianna has lived in West Milford, NJ all of her life. She attends Ramapo College and began working at Royal in 2018. Arianna is always dedicated to her work but when she can find free time, she enjoys spending it with her many animals, especially her beloved collie named Dusty. During the warmer months, you can usually find Arianna down the shore with friends soaking up the sun on the beach.
Kevin Rudolph
Sales & Leasing Consultant/Team Leader
Kevin is a resident of Sussex County and active member of our local community. He has a long history in the automotive field with experience as a technician and as a former private shop owner. His vast experience with vehicles, especially Buick and GMC, makes him an ideal person to help you find the perfect vehicle for you and your family. He is a father and devoted husband who enjoys fishing, boating, and camping. Kevin believes in forging lifelong relationships with his customers and dedicates himself to supporting our local first responders as well as many different community groups. He believes firmly in understanding his customers perspective and values their time with a quick and efficient process. Stop by today and experience the Royal Advantage with Kevin, #ridewithRudolph.
Justin Walker
Sales & Leasing Consultant
Justin joined the Royal Buick GMC family in April of 2019. He grew up outside of the farm fields of Lancaster County, PA where he worked for his family owned lawnmower company. Justin met his wife Brooke while attending East Stroudsburg University and moved to her childhood area Wantage, NJ. He loves the outdoors especially fishing, skiing, biking and taking his golden doodle on hikes. Take advantage of Justin's ability to listen to customer needs and find you the dream vehicle you always wanted.
Tyler Milazzo
Sales & Leasing Consultant
Tyler, a Sussex County resident who moved on to pursue higher education at Centenary University, graduated with high honors with her Bachelor of Arts (2015) and majored in Acting and Journalism Communication. Her career in sales started young as she acquired her first Optical Sales job as a way of means throughout college. She later moved on to Sales Management within the Optical Industry in Bergen County and is thrilled to be getting back to her hometown roots starting her career in Sales here at Royal Buick GMC. Tyler takes pride in her excellence at ensuring customer satisfaction, maintaining customer relationships, and dedicates herself to providing an attentive and relaxed sales experience. In her free time, Tyler enjoys writing and performing music, playing her guitar, hiking, kayaking and calming down at the end of the day with yoga.
Ben Mendiburu
Sales & Leasing Consultant
Ben joined the Royal Family in October 2020. Growing up on a farm in Wantage, the rural Sussex County area is near and dear to his heart. Before coming to Royal, Ben operated a video production company with clientele in the ARCA and NASCAR racing series. Currently, Ben lives in West Milford with his wife, Laura, and their dog, Heidi. His hobbies include fishing, mountain biking and working on classic cars. Ben looks forward to making your next experience at Royal a memorable one.
Ian Bates
Sales & Leasing Consultant
Ian joined the Royal team in 2021. He has recently moved to Lake Hopatcong after spending many summers growing up in NJ. In his spare time, you'll find Ian enjoying activities like fishing, riding quads and spending time with his friends and family. Ian always manages to keep himself busy and has a passion for meeting new people and building long-lasting relationships. You'll see this passion translate into his work as he never fails to offer an honest, efficient and all around excellent buying experience. Wherever you see Ian, you'll find he brings his bright energy, dedication, and contagious smile to all.
Jessica Fieldhouse
Sales Assistant
Jess joined the Royal Family in 2020. She comes from a guest services background with 10 years of experience and enjoys helping others! She understands that your time, desires and opinions are valuable and important during the car buying process. Jess always shows our customers the utmost respect while working through each situation with an amazing attention to detail. She has lived in Sussex County all her life and when she is not at work she enjoys spending time with her husband and children enjoying the outdoors. They enjoy hiking, skiing, fishing, and golfing. Jess is an invaluable member of team #ridewithRudolph and takes care of our customers here at Royal as if they were family.
Kassidy House
Showroom Assistant
Kassidy has lived in Sussex County her entire life. She is a senior at Centenary University almost finished with her Bachelor’s with concentrations in English, Education and History. She is also the Tutor Coordinator for the campus writing center. In her free time, she has a small business making sweatshirts, coffee cups and other small crafts and loves spending time with friends and her pets.
Emma Rossman
Internet Sales Assistant
Emma grew up in Sussex County and now calls Stillwater her home. She has a degree in Cosmetology and has lived in Montana. She enjoys spending time with her family, cooking, and traveling. Emma has always been in the customer service industry and is happy to help.
Carlynn Cronen
Showroom Assistant
Carlynn is a life long Sussex County resident and a recent graduate of High Point Regional High School. She joined the Royal team in 2022. When she's not at work, she attends Sussex County Community College, studying Child Development and playing softball. In her spare time she likes to hangout with friends.
Service Department
Andrew Wilson
Service & Parts Director
Andrew has been a member of the Royal team since 2003 with experience in both our sales and service departments. In 2019, he took the helm in our Service Department. As a recurring "Mark of Excellence" award winner, he believes in building close relationships with our guests to ensure a customer experience with excellence and integrity. In his free time he enjoys golfing, slow cooked BBQ and visiting breweries and wineries. Most of all, he values quality time with his wife and two young daughters.
Grace Detitta
Assistant Service Manager
Grace has been a resident of Sussex County her entire life. She has been working at Royal Buick GMC since 2012. She started as a cashier, and shortly after was transferred to the Service department and has been there since. She enjoys exploring Sussex County, spending time with family and friends, and absolutely loves the beach! She also loves meeting new customers and is more than happy to help you with any of your service department needs.
Mike Barlow
Service Advisor
Mike has been a resident of West Milford his entire life. He joined the team at Royal in 2019. In his free time he enjoys anything the outdoors have to offer like fishing, hiking, shooting, and blacksmithing. Mike is a certified Gunsmith and has been in the service industry since 2013. He has a passion for helping customers and creating a friendly environment for everyone who walks through the door. So stop by for your next service and he'll show you what the Royal Advantage really means!
Ashley Marrero
Service Advisor
Ashley is excited to be a part of the Royal family and try out the service side of a dealership. She recently moved back to the East coast after living in Las Vegas for the past two years where she worked as a sales consultant for two years with a Chevrolet, Buick, GMC dealer. The automotive industry has impacted her life in so many positive ways! She loves making new connections with people on a daily basis and helping to address their concerns. In her free time you can find her recording episodes for her podcast, hiking during the warmer weather, visiting the dog park with her fur child and hanging out with family.
Maggie Quinzi
Service Customer Care Representative
Maggie joined the Royal service team in 2022. She was born and raised in Puerto Rico and is admirably bilingual. She was a member of the United States Army for five years after high school. She has experience in the auto industry and wants you to know she will go above and beyond to exceed your expectations. In her free time, she loves to hang around the fire pit with her husband, their two kids and their French Bulldog name Max.
Eric Artienda
Parts Manager
Eric became a part of the Royal family in the fall of 2018. He is a Tampa, Florida native and has had a love for cars his entire life. He is an avid off roader and can often be found rock crawling over trails with his Jeep or RC cars along with his family. In 2015 he married his wife, Melissa and together they have two children; Brooke Elliott and Nixon Robert. Come see Eric for all your parts and service needs as he humbly serves with excellence!
Joe Bertalan
Parts Advisor
Joe hopes to use his 40 plus years of GM Part experience to continue satisfying customers and making Royal Buick GMC your first choice for Genuine GM Parts and Service. Joe has a huge following of body shops and private garages that purchase from him because of the excellent and fast service he can provide.
Dan Kelly
Parts Advisor
Dan has been at Royal since 2021 after working as a technician for many years. He enjoys a quiet life with his wife and two dogs. In his spare time he enjoys racing RC cars and hanging out by the pool.
Ryan Healy
Parts Advisor
Ryan attended Lincoln Technical Institute and earned his certificate as a automotive technician. He worked for 15 years in that capacity until joining the Royal team in 2022 as a parts advisor. He enjoys spending time with his three children and follows NASCAR and the New York Rangers. His passion is to play ice hockey whenever he has the opportunity. He also enjoys doing projects around his home.
Parts Department
Hours Of Operation
Service
- Monday
- Tuesday
- Wednesday
- Thursday
- Friday
- Saturday
- Sunday
- Closed
Parts
- Monday
- Tuesday
- Wednesday
- Thursday
- Friday
- Saturday
- Sunday
- Closed