Many of our guests in Northwest Arkansas (NWA) from Rogers, Bella Vista, Springdale, and Fayetteville have questions — and our team at Nunnally Chevrolet loves answering them! Whether it’s about our new inventory , financing process or auto services that our reputable service center provides, we wanted to list out the frequently asked questions we receive from our community for your convenience. Always feel free to give us a call if you have a more specific question, but keep scrolling below to learn more about how we do things here at Nunnally Chevrolet in the Ozarks, the mountain biking capital of the world.
Sales FAQs
What are the pros of buying a new car?
New cars in the Ozark mountains offer customers several advantages that pre-owned or used vehicles simply can’t deliver. First, they have a clean history — there’s no need to run a CARFAX History Report since new cars have only traveled from the manufacturer to the dealer’s lot. Additionally, peace of mind continues with the new car warranty, which covers maintenance costs or manufacturer defects. Many used cars will already be beyond the coverage of their original warranty or the warranty can’t be transferred to a new owner. Plus, when you choose new over used, you have access to the latest and greatest technology and safety systems that competing brands can produce.
What are the benefits of driving a new hybrid or all-electric vehicle?
Hybrid and all-electric vehicles offer drivers many advantages over their gas-powered counterparts. You’ll first notice how environmentally friendly these models can be — some boast upwards of 40, 45, or even 50 MPGe, while all-electric models qualify as zero-emission vehicles. With all this efficiency, the earth gets a little breather while your long-term costs go down. Savings on standard engine upkeep (like oil changes) are standard, along with federal and state tax incentives, further helping to minimize your upfront costs. And to top it all off, the hybrid and all-electric vehicle battery warranties are nearly twice as long as gas-powered vehicles, so you’ll be protected from dead batteries long after you drive it home.
What are the benefits of buying a used car?
For the practical buyer, used cars are perfect. Since they’ve already hit their depreciation decline, many are more affordable than newer models, which means your down payment and monthly payments will be reduced upfront. It might even be easier for you to pay off your loan sooner than if you took out the same loan on a new car, and many insurance companies typically view used cars (especially older ones) as a less threatening insurance claim than new. When shopping, you’ll enjoy plenty of options since you won’t be limited to one single model year, and a few still have their warranties intact. With used, you really can’t go wrong, particularly if you choose from our inventory.
What’s the difference between used and CPO?
It’s all about the standard. Our inventory of used models have been inspected by our technicians per our own high set of standards. However, in order to receive certification from the manufacturer, Certified Pre-Owned (CPO) models have their own strict guidelines that they must pass. Any vehicle can be a part of a Certified Pre-Owned program, but not all receive certification. Age and mile limits are set, along with a highly detailed engine, exterior and interior inspections. Some brands will require over 100 points to be checked, along with a test drive. With a used car, you’ll receive a quality vehicle, though with a CPO model, you’re receiving an exceptional vehicle.
Finance FAQs
What do I bring to the dealership when I’m ready to buy or lease?
Great question! The last thing we’d want for you is another trip back home if you forget an important document or two. For a smooth, seamless buying or leasing process, here is our list of cards, documents, and more:
- - Driver’s license
- - Social Security card
- - Proof of car insurance
- - Wallet or checkbook
- - Proof of employment, residence, and salary
What is a bad credit score and how do I fix it?
The most common score that lenders use is the FICO® Score 8. Generally, credit scores range between 300-850. A poor score is 300-569, fair is 570-669, and scores above 670 are considered good. If you’ve recently discovered that your credit score is less than stellar, we have a few quick tips on how to repair it. Always make payments on time, stay below your credit limit, and make sure that you promptly refute any credit errors you find on your credit report. You may have to dispute with each bureau individually, but if you’re diligent, soon you’ll see your credit score improve.
What if my application gets denied?
Don’t be discouraged — your credit score is always fluctuating, and there are tangible steps you can take to improve it over time (like what we shared in the answer above). First, ask a family member or trusted friend to be your co-signer. Another option is to reach out to our team to ask specific questions on your application denial. Focus on repairing your credit, and in the meantime, we’ll be here to help in any way that we can.
Do those loan add-ons really benefit me? And what is GAP insurance?
Absolutely — if you were to ask our finance experts this question they’d say the same thing, too. From extended warranties to Roadside Assistance, those optional loan add-ons can help you save on future maintenance costs and provide extra peace of mind. In case of an auto accident, GAP insurance can be helpful for those who wish to close the gap between what you owe on your auto loan and what your vehicle appraises for. GAP insurance is a great option for more expensive models or if you’re financing a large amount.
How do I know that I’m getting a good deal?
Well, not only are our monthly specials on new and used models updated every month with our latest offers, but here at Nunnally Chevrolet, we price the vehicles we sell reasonably. It’s easiest to know if you’re getting a good deal if you’ve done research on the specific make and model of your choice. Check Kelley Blue Book® and other resources to ensure MSRP and value, plus use our online finance resources like the credit pre-approval form and trade-in tool to watch your bottom line improve. Here at Nunnally Chevrolet , no matter what car you choose to drive home, you’re sure to get a good deal.
Service & Parts FAQs
Why should I service my car at the dealership?
While it may be tempting to take your vehicle to a local mechanic, trust the certified technicians at our service center to accurately complete your model’s repair in a timely manner. We know your model inside and out because we service these vehicles every day and our team undergoes regular training. Additionally, we have access to OEM parts in case you need a replacement and proper diagnostic equipment. We’re also knowledgeable in what’s covered under your car’s warranty, which most mechanics in the surrounding area won’t be able to honor. You certainly have the freedom to take your vehicle to any service center you like — but we’ll always recommend ours every time.
How often should I have my vehicle’s oil changed?
As always with service questions, consult your owner’s manual for specified time frames for your car’s regular maintenance and repairs. However, our technicians have learned that most vehicles on the road today require an oil change every 7,500 miles, or every six months when you bring your vehicle in for an inspection. Older models should stick to every 5,000 miles or so. With both engine and oil technology innovations over the years, the number of miles has increased between oil changes — which is good news for your wallet!
Do name-brand batteries actually perform better?
Well, yes. Generic batteries typically won’t be able to handle colder temperatures since it requires more power to initially start your vehicle’s engine on a chilly morning. The updated technology and security systems have an increased drain on your model’s battery, too, which name-brand batteries are better equipped to handle (or reduce altogether). And finally, generic batteries won’t come with warranties certified by the manufacturer — name-brand batteries always do.
When is it a good time to replace my model’s tires?
Inspect your tires during changing seasons to ensure optimal performance, but the easiest way to check your tires’ health is the penny method. This DIY test can be completed from home — just grab a penny, place it between the grooves of your tires and if you see Lincoln’s head showing, it’s time for a new set. Schedule your appointment at our service center and we’ll help you find quality replacement tires to fit your vehicle.
How often should my car’s brakes be checked?
It all depends on how often you drive and what your owner’s manual recommends. Overall, neglecting regular maintenance and inspections for your vehicle’s operating systems can cause some serious long-term damage. We recommend bringing in your vehicle for a brake inspection when your owner’s manual suggests, but it’s easiest to remember to ask for a brake inspection every time you have your tires rotated, or every six months. Those who have a stop-and-go commute should come in more often, along with more aggressive drivers.
Why are genuine OEM parts better for my car?
Genuine OEM (Original Equipment Manufacturer) parts have been specifically designed and fitted to your exact make and model, which means they’ll operate at maximum efficiency. Sure, you could go with the generic brands for your vehicle, but OEM parts keep your car, truck, or SUV true to form. Our technicians recommend purchasing genuine OEM parts for your vehicle so that you can enjoy optimal performance and peace of mind.
Can’t find your question on our list? Give us a call, contact us online, or stop by our location at 2700 SE Moberly Lane, Bentonville, AR 72712 to speak to a member of our team in person. We always look forward to serving our customers from Rogers, Bella Vista, Springdale & Fayetteville.