I was really pleased with the service I received. So much so, that I actually called them the following day, asked to speak with the manager, and let him know how impressed I was with the friendliness and helpful atmosphere of EVERYONE I encountered at the dealership. Having come off some bad customer service at another dealership, this was a welcome difference and I wanted to let them know.
My biggest problem with my service visit has to do with payment options. If I had used a credit card I would have had to pay a 2.99% service charge. With cash or check, no service charge. I was not told this would be the case when I booked the appointment. Fortunately, I had just enough money in my wallet to cover the bill. I was left with about $25. And, who carries a check book these days? Our society has basically become driven by electronic payment methods. GM is not a small 'mom and pop shop'. This policy is not customer friendly, and I can't believe you initiated it. Coupled with some other issues I have had with your service department, I will probably not bring my car back to you.
Experience was pleasant and courteous first we can solve the problem until a problem occurred in the parking lot then they were able to assess the situation the only thing I disagreed with was releasing my vehicle after not having it for eight days due to a payment from warrantee insuranceNever heard of that I thought that was on the dealersTo get paid and I can pick up my vehicle and pay the deductible then agree with that at all only setback
purchase dealer parts directly from Mcguire auto one part was installed other part was placed in wrong bag with the right part number how to order second part again to be installed wants the correct part arrives hoping to solve my problem