410 Reviews Found
Confirmed Service Customer
I didn’t not know when I made an appt that it would take 3+ hours for my car to be done for an oil change! I would have arranged to have dropped it off and pick up later. Thank you for wasting my time. You will no longer be seeing me
Vanessa S.
BLOOMINGDALE
Business Response
Hello Vanessa, I am very sorry you feel this way, However our records indicate that you did drop the vehicle off and had several services completed. Such as the oil change, a broken rear sun shade latch and a HVAC service. According to our records your vehicle was written up at 10:20am and invoiced at 1:36pm. Given the work you requested we do this is a reasonable amount of time for the repairs. Had the only repair been the oil change this time frame would absolutely be unacceptable. Should you like to discuss this matter further please contact me here at the dealership @ 973-785-2220 ext. 28 or by email @ adam.mcguireautogroup@gmail.com
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Confirmed Service Customer
Everyone was friendly and the service was quick as promised
Eileen M.
WOODLAND PARK
Business Response
It is great to hear everything was done quickly and to your satisfaction! Thank you so much again for your feedback! We hope you have a great day!
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Business Response
We're glad to hear you found our staff was so knowledgeable and helpful! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Business Response
Hi Saleh, Thank you for the positive rating I am glad to see that we meet your expectations and finished your vehicle in a timely manner. Have a great day.
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Confirmed Sales Customer
Jim was excellent and provided world class service!
Cynthia M.
BLOOMFIELD
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Business Response
Your satisfaction is important to us, so we want to sincerely thank you for choosing McGuire Buick GMC and we hope to see you again soon!
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Confirmed Service Customer
Was happy with the service that was provided to me. I am happy to see the service waiting area is being redone as it was in need of an upgrade.
Jeffrey R.
TOTOWA
Business Response
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Thanks again for taking the time to leave us this information about your recent visit. Take care!
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Confirmed Service Customer
On the day of signing the lease, we were Supposed to pay less than $400 monthly, but Angelo convinced us to pay more money to cover for damaged tires. We did and we still pay this extra money for this tire protection service. Last week I had a cut in the front tire, your dealer Refused to fix it saying that damaged tires are not covered. Shame on you all
Anwaar M.
WOODLAND PARK
Business Response
Hello Anwaar, I am very sorry that you feel this however we as the dealer do not make the final determination as to whether or not your claim is covered that decision is made by the tire warranty company. As we informed you the day of your call to the company informing them that you hit a curb was the reason they denied it as a curb impact is not considered a road hazard. Should you have any questions regarding this please contact me here at the dealership 973-785-2220 ext 28 or email at adam.mcguireautogroup@gmail.com
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Confirmed Service Customer
Slow process… I have an appointment for oil change only that I have to stay for two hours.. Front desk at service department employee Needs better training how to treat Customer not professional at all
Hamas R.
WOODLAND PARK
Business Response
Hamas, we are very sorry that you feel you where here for a longer than expected time. Our records indicate that you checked in at 12pm and checked out at 1:28 pm. If you would like to discuss your experience with us please contact me here at the dealership 973-785-2220 ext 28 or by email at adam.mcguireautogroup@gmail.com
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Confirmed Service Customer
Hi, The employees at the dealership are wonderful. Very friendly and polite. The dealership is clean. The problems: Why does it take over an hour for an oil change and tire rotation. When I signed my paperwork, he said an 1 1/2 hours, I didn't say anything, but thought why did I make an appointment? It took 2 1/4 hours! I have a Buick Cascada I told them when I checked in I am a lunatic with my car! I got it back and the drivers side was covered in dirt like they rode it through a big puddle. They only put 1 mile on it so what or where they drove through taking it in and out for the servicing, I don't know! This was my second time there and I don't think I will do a third visit!
Alice S.
LODI
Business Response
Hi, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. We would like the opportunity to address your concerns. Please reach out to us directly at (973) 785-2220 when you have a chance. Thank you, and we look forward to hearing from you.
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Confirmed Sales Customer
The salesman was absolutely awesome. We walked in with a budget and left with him meeting it. He didn't play games and was very honest. The financial guy was also great! Honest, helpful, and worked with us!
James G.
NUTLEY
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Confirmed Service Customer
Repair do quickly, very professional.
Magdalena B.
WEST NEW YORK
Business Response
It is great to hear everything was done quickly and to your satisfaction! Thank you for taking the time to leave us a review we look forward to assisting you again.
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Confirmed Service Customer
Extremely helpful and friendly service department. Fully explained everything they were doing.
Robert L.
WAYNE
Business Response
We're glad to hear you found our staff was so knowledgeable and helpful! We look forward to your next visit! Take care!
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Confirmed Service Customer
Service dept was informative and was done in an hour
Christopher D.
LYNDHURST
Business Response
We're glad to hear you found our staff was so knowledgeable and helpful! We sincerely value your business and look forward to your next visit!
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Confirmed Service Customer
Despite having an 830 appointment, my car wasn’t even looked at until midday. It then took until mid afternoon for the dealership to communicate that the previously ordered Ry was damaged.
Matthew T.
MONTCLAIR
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Business Response
Thank you for choosing McGuire Buick GMC as your first choice for all your automotive needs!
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Confirmed Service Customer
Worst service lack in communication with the customer and definitely scammers recommend me to take my engine of a part took my car to mechanic got fully fix for lest that what the check up of the dealer cost I will be definitely no getting no vehicles from the dealer or recommend anybody
Richard P.
BLOOMFIELD
Business Response
Richard we understand your frustration but we are not able to provide warranty repairs on vehicles without proper documentation of proper vehicle maintenance. We did ask for the documentation several times and it was explained that what you provided was not acceptable if you would like to discuss this further please contact me here at the dealership
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Business Response
It is great to hear everything was done quickly and to your satisfaction! We look forward to your next visit! Take care!
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Confirmed Service Customer
Great experience with the service department
Donna D.
BELLEVILLE
Business Response
Our staff is committed to providing each of our clients with the best automotive experience! We sincerely value your business and look forward to your next visit!
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Confirmed Service Customer
Always excellent Sales and Service at McGuire Buick GMC!!
David T.
BLOOMFIELD
Business Response
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Hello, thank you for your kind words and this wonderful review! Hi, thanks for taking the time to leave a review.