Jim Cipolla (and the whole team, including Greg and Lovina) is an absolute pleasure to work with. He is incredibly knowledgeable, thoughtful, sincere and genuine throughout the buying experience. We felt that we were transacting with a friend and trusted advisor throughout the process. He truly cares about providing a superb customer experience from start to finish, and he unequivocally delivers on that. We are absolutely recommending the McGuire Team/Jim to all of our friends and family, as they are not only wonderful to work with, but they are phenomenal ambassadors for both GMC and the auto industry, generally.
Was there at the opening and was taken right away. Since I was first in line I waited and within 30 to 45 minutes they were finished. The staff were friendly and knowledgeable. I was on my way in less than an hour. It was wonderful and it did not waste my whole day. Thank you!
Hello, Anthony we strive for 100% satisfaction, and it is great to see you had such a positive experience here at McGuire Buick GMC. We sincerely value your business and look forward to your next visit!
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (973) 785-2220 to discuss your concerns, as your satisfaction is of utmost importance to us.
I didn’t not know when I made an appt that it would take 3+ hours for my car to be done for an oil change! I would have arranged to have dropped it off and pick up later. Thank you for wasting my time. You will no longer be seeing me
I am very sorry you feel this way, However our records indicate that you did drop the vehicle off and had several services completed. Such as the oil change, a broken rear sun shade latch and a HVAC service. According to our records your vehicle was written up at 10:20am and invoiced at 1:36pm. Given the work you requested we do this is a reasonable amount of time for the repairs. Had the only repair been the oil change this time frame would absolutely be unacceptable.
Should you like to discuss this matter further please contact me here at the dealership @ 973-785-2220 ext. 28 or by email @ firstname.lastname@example.org
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Thanks again for taking the time to leave us this information about your recent visit. Take care!
On the day of signing the lease, we were Supposed to pay less than $400 monthly, but Angelo convinced us to pay more money to cover for damaged tires. We did and we still pay this extra money for this tire protection service. Last week I had a cut in the front tire, your dealer Refused to fix it saying that damaged tires are not covered. Shame on you all
I am very sorry that you feel this however we as the dealer do not make the final determination as to whether or not your claim is covered that decision is made by the tire warranty company. As we informed you the day of your call to the company informing them that you hit a curb was the reason they denied it as a curb impact is not considered a road hazard.
Should you have any questions regarding this please contact me here at the dealership 973-785-2220 ext 28 or email at email@example.com
Slow process… I have an appointment for oil change only that I have to stay for two hours.. Front desk at service department employee Needs better training how to treat Customer not professional at all
we are very sorry that you feel you where here for a longer than expected time. Our records indicate that you checked in at 12pm and checked out at 1:28 pm. If you would like to discuss your experience with us please contact me here at the dealership 973-785-2220 ext 28 or by email at firstname.lastname@example.org
Hi, The employees at the dealership are wonderful. Very friendly and polite. The dealership is clean. The problems: Why does it take over an hour for an oil change and tire rotation. When I signed my paperwork, he said an 1 1/2 hours, I didn't say anything, but thought why did I make an appointment? It took 2 1/4 hours! I have a Buick Cascada I told them when I checked in I am a lunatic with my car! I got it back and the drivers side was covered in dirt like they rode it through a big puddle. They only put 1 mile on it so what or where they drove through taking it in and out for the servicing, I don't know! This was my second time there and I don't think I will do a third visit!
Hi, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. We would like the opportunity to address your concerns. Please reach out to us directly at (973) 785-2220 when you have a chance. Thank you, and we look forward to hearing from you.
The salesman was absolutely awesome. We walked in with a budget and left with him meeting it. He didn't play games and was very honest. The financial guy was also great! Honest, helpful, and worked with us!