Confirmed Service Customer
This was the second time they were to correct the back up camera recall! The last time I was there was after they had ordered a part. The third time I put the car in reverse the camera didn’t work! I also asked them to change the oil. I explained that it does not leak now, so please make sure they check it before I pick it up. Well now there’s a slow leak! I stopped by the service center yesterday and spoke with the service manager. He was very busy! I wanted him to see the camera wasn’t working. He saw it and told me to call for a appointment for them to fix both items again. I did and have an appointment on7/31! This will be the third time to fix a recall! Why can’t they check the car after changing the oil to be sure it doesn’t leak! This just is very inconvenient!
William H.
EVANS,
GA
![2019 Cadillac XT4 1GYFZCR42KF201495](https://inv.assets.ansira.net/evox/color_0640_032/13631/13631_cc0640_032_G1W.jpg)
Business Response
We would like to extend our most sincere apologies for the experience that you had at our service department. We assure you that 100% customer satisfaction is our utmost priority and would like the chance to further understand what happened. Please contact us at your earliest convenience so we can resolve your concerns.
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