Confirmed Service Customer
My sincere appreciation for the exceptional service I received from your oil change express department on the afternoon of April 4, 2024.As a loyal customer of Gandrud, I’ve always been impressed by the professionalism and dedication of your teams, but my recent experience was something to note. Lee Xiong, my Service Advisor for this visit, greeted me with a warm smile and prompt attention. He listened attentively to my concerns and insured that all of the required checks were completed and gave me an update of the current status. Also, the technicians in the service bay deserved special recognition for being prompt to get their tasks completed. Clemente made the time to verbally check in on me and the status of my car. I appreciate the thoroughness of their work and the care they took in handling my vehicle. In an industry where customer service can be hit or miss your team consistently delivers excellence. Please convey my gratitude to everyone involved Lee, Clemente, and the other technicians behind the scenes. I’ll continue to recommend Ganrud Chevrolet to friends and family because of the outstanding service I have received. Thank you for maintaining your high standards and valuing your customers. Please keep Lee Xiong in mind for further career development and advancement because I can see he definitely has potential and operates with the customer in mind. Lee is focused on ensuring that my satisfaction has been met. Sincerely, Don DeChamps.
Donald D.
NEW FRANKEN,
WI
Business Response
We're happy you found our staff to be so supportive during your experience here at Ivan Gandrud Chevrolet, INC. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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