Confirmed Service Customer
I just bought a certified suburban, 2022. I bought it on Thursday and took it on a trip. While on the trip, we tried to put the second row seats down. The passenger seat worked fine. The driver side would not go down. We returned home on Monday and I took the car buy the dealership. They could not make the seat work and we scheduled a service appointment on Thursday. They fixed the seat and charged around $175. I thought this would have been covered by the 12 month bumper to bumper warranty. I assume this would have been covered if the car was new. At any rate, the "bumper to bumper" warranty is misleading, not all things are covered. If this situation was determined to be normal wear and tear, I only drove the car 150 miles over the course of 4 days.
Steven P.
MONROE,
NC
Business Response
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
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