Customer Reviews

Straight up sales, very happy so far.

Yearly full detail on my equinox looks great.

Very helpful and knowledgeable staff

Very good service and customer service as usual.

Entering the service bay, I was promptly and professionally greeted. Once at the service desk, I stood there for at least a minute without being acknowledged by either of the two service advisors sitting at the desk. It was not until I spoke up that one of them said I'll be right with you. The ride home while work was being done was greatly appreciated.

Autumn was an amazing sales woman , she listened to what I was looking for and needed and helped me get a car that was exactly what I needed ! 10/10 I appreciate George and all he was able to do on the finances side and will be back and would refer everyone

Told me a week, took a week. Everything was fixed. Thank you.

Friendly and Respectful Staff on time Service knowledgeable about Current Recalls and Other Issues.

I dropped my 2025 Trailblazer off Sept 12 after it broke down at 2am on my way to work due to transmission issues. Copeland could not give me a loaner so they gave me a reservation for Hertz out of Randolph Ma where I was told by Copeland that they would pick me up at my home to collect a vehicle. I called Hertz all day with no answer. Finally I was able to get a ride Hertz where I was informed they had no cars so I had to wait another day to get a car I was already upset with my brand new car having transmission issues than I had to deal with unprofessional people at Hertz. Copeland had my car for a total of 28 days and not once did they call me to give me an update. I had to keep calling them for an update and to extend the rental. Copeland dropped the ball on the extentiion of the rental and my credit card was charged twice. I would not have been as upset with this whole situation if Copeland would have updated me with any news. I shouldn’t have had to deal with hertz rental and having to call Copeland every few days to get an update and to remind them to extend the rental with Hertz. Once my car was finally repaired I had to deal with Hertz and the rude people that worked there. Than they charged my credit card again because Copeland did not extend the rental a third time . By the time I arrived to pick up my car I explode on the wonderful Autum who sold me the car. The communication I received from Copeland on updated was so disappointing

I was well serviced at the dealership

Always great service!

service was great advisors were friendly

Looks clean and organized, everyone that I spoke with was very professional. Down side, I was under impression that I could leave my car and get a ride home while was on service. Was told not possible. Also could not honor my birthday coupon ; expired on the 10/15/2024

Exceptionally professional and accomodating.

I have been bringing my car to this dealership for 6 years now and would never go anywhere else. The service is the best out there along with the people you deal with from start to finish are the most knowledgeable and friendly.

Per usual I am very satisfied with te service. Don went above and beyond to accommodate and ensure that I was taken care of. Thank you

Awesome customer service

We had issues with our key fobs over the last 18 months never resolved until were told we needed new key fobs. Naturally, the warranty just expired. We explained this to Bill Maloney your Service Manager about our on-going problem and he resolved same. We also sent an email to GM Jason Pappas on 10/25/24 advising him of this issue and thanked him for Maloney's professionalism.

I left the dealership after a routine oil change and alignment, made it home and my tire monitor sensor went off and now I have to waste another 2 hours going back to the dealership to have it fixed. I have been here many times always been happy with the work, poor quality work this time around. Not happy I have to waste my time to get this fixed.

The best place to go too.