Confirmed Service Customer
HI my concern is why the reason for include in the price some performance and in the end don't do? I lost 2 (two) tires for sure the cause never been rotated, even in the invoice is in 2 place is saying the rotation is been done. "B. LOFROT $74.95 FOR UP TO 6 QTS OF OIL,............. TOP OFF FLUIDS,.......ROTATE TIRES, ADJUST TIRE PRESSURE...... GUEST PAY $88.80; 1. COMPLETE OIL AND FILTER CHANGE AND ROTATION OF TIRES.......MONITORS", My 2 front tires are the same when I drove in and out, about the toping fluids, after they release the truck, I went inside for check again then one manager ask the technician for top the coolant since I told then, but not even the manager apologized, about the tires just told the last time was on range yellow, how a tire with 4/32 tread go to 0/32 to 3/32 in less than 5k, and when got home call twice and ask for a manager nobody call me back, I try to contact by email, somebody call me but told was his department, maybe need call the consumer protection since no one want to pay attention to my concern.
Edmilson D.
Danbury,
CT
Business Response
Edmilson, we apologize that you have not heard back from anyone at the dealership. A member of our staff will be reaching out to you shortly. We appreciate your business and look forward to speaking with you soon.
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