Hi, we appreciate your wonderful feedback on your experience with us. Thank you for choosing Ingersoll Auto of Danbury! We hope you continue to choose Ingersoll Auto of Danbury for all your vehicle needs!
Had an emergency repair and The Service Team at Ingersoll took care of me as quickly as possible and had my car back in less than 24 hrs. Great service team and again a happy satisfied customer. Will always be an Ingersoll dealership customer for life.
I set up an appointment for an oil change which was very easy to do. The staff was very professional and courteous. The wait ing room clean as it was throughout the dealership. I was satisfied with the service I received.
Although the service department was responsive, I think given the number of times I have brought my car in for the same problem they have been unable to find, when you have the parts on hand for a known issue that you couldn't "discover" speaks to a lack of knowledge in the service crews working on the cars.
Hello, Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact John Juraska, Service Director at (203) 885-7774 to discuss your concerns, as your satisfaction is of utmost importance to us. We hope to hear from you. Take care!
No one addressed the issue I asked to have looked at on my car. I asked for my tires to be rotated and the tire pressure to be checked and adjusted and reset. It was not done and I was not given an answer why.
Hi, thank you for taking the time to leave us your comments. Our guests mean a great deal to us and we would appreciate the chance to discuss your concerns further. Please reach out to our Service Consultant at (203) 730-5766 when you have a chance. We value your business and your input so we hope to hear from you. Take care!
Gold star service. This dealership is all about the customer. They ensure you understand the repairs required work with you to get the best price and perform top quality service in reasonable time frame! Thank you to John,Tom,Shep & Todd. For helping us get what we needed and keep our beloved Acadia for many more years. No oversell here just customer service at its best. Best dealership I have ever worked with. Will send all friends and family to buy cars or get service done here.
Without discussing the final price total for all work performed (very pricey), I have to say I love the Danbury CT location. This is because of the service department staff who are friendly and considerate. John went above and beyond his job description to make sure I was happy with everything performed on my truck. This is the exact reason I continue to come back; customer service. This is also the only location I have felt comfortable having my vehicle worked on. I have never had any issues with my vehicle after leaving the site. I will continue to bring my vehicles back. Keep up the great work!!!