Thank you for taking the time to leave us your comments. Our guests mean a great deal to us and we would appreciate the chance to discuss your concerns further. Please reach out to Tom Oliva, Sales Manager at (203) 885-7774 so we may assist you in moving forward towards a resolution. Take care.
I have always had a great experience from how quickly I can get my car in, responses from staff and overall good experience but it has gotten bad in the last few months. If I am in dire need of my car being looked at because of issues I'm having, I have to wait usually over a week before the car can be looked at, I can drop it off and hope someone can get to it sooner but than I am out of a vehicle as you cannot give me a loaner while you have my car on your lot. This is a huge inconvenience as I want to take care of my car and have it looked at and fixed ASAP but then I am out of a vehicle which means I cannot go to work and I do not get paid for the time taken. I understand how things are expensive and prices are inflating but prices are just too high to be able to afford and I usually have to go to someone/ somewhere else to have the work done at a more reasonable price and being able to get it done much sooner.
Hi, thank you for taking the time to leave us your comments. Our guests mean a great deal to us and we would appreciate the chance to discuss your concerns further. Please contact John Juraska, Service Director at (203) 885-7774.
We appreciate your comments. Our technicians are dedicated to providing each of our valued guests with the highest caliber of service and quality of work you can trust. If you would be willing, our Team Leader would like to discuss your experience in hopes of resolving this matter to the best of our ability. Please reach out to us at (203) 885-1712 when you have a chance. We hope to hear from you.
Sales was wonderful, Jeff worked very hard to help me with my situation , including the service manager. Everyone was great except Norman in service. I was laid off and just started a new job. Day one my transmission went. Norman took my car in. After a few days he called me and was practically yelling about the mice in the engine. I agreed to have the transmission flushed since there was no fluid and the car bucked , also have the mice cleaned out. When I he called me about the update he found the leak to the transmission ( 2 pipes) . I assume he had tried driving the car and all was needed was to replace the two leaking pipes, so agreed to replacing them. Yet again he wanted to clean the mice, I thought was done. Next call he tells me the car is still bucking. I would have never installed the two pipes knowing the car was still bucking with the flush. When I came to pay and questioned him about what was done I could him very combative and argumentative. I never meet someone like this. All of the other service sales people have explained and worked with me. Especially not having a lot of money from being laid off. If it wasn’t for Jeff and other sales people I meet , I would probably never come back.
Hi, we appreciate your comments. Our technicians are dedicated to providing each of our valued guests with the highest caliber of service and quality of work you can trust. If you would be willing, our Team Leader would like to discuss your experience in hopes of resolving this matter to the best of our ability. Please reach out to us at (203) 885-1712 when you have a chance. We hope to hear from you.
You bought a car from me all paperwork went smoothly but you failed to return my driver’s license which I discovered when I got home it was near closing on thanksgiving eve so I had no license for the holiday waiting for it to arrive today hope it makes it
Hello there, we appreciate you taking the time to leave us this feedback. We would like an opportunity to make this up to you. If you are willing, please reach out to John Juraska, Service Director at (203) 885-7774 so we can work towards a resolution.
I am much appreciative for the sevice reps John Bara & Shepp addressing the issues with my chevy malibu, and getting me back in right away after 2 previous service visits resulted in not being able to duplicate the problem. Since I finally had a code of c0131 from Onstar they now had something to go on to check. I had Onstar scan my car because I had messages reading service esc and service traction. Also car was stuck revving between 25 to 40 mph. The messages had occurred after 7:00pm and the service department was closed so I could not bring the car in to show the techs. The messages had cleared upon turning off the car that evening & starting it the next morning. Everything was checked and they still could not duplicate the problem. They recommended as a starting point to do fuel induction service, brake flush and replace serpentine belt which I did. I did not do a transmission flush as it was done a very long time ago and do not want to risk metal getting in there which would ruin the transmission. I also did not replace shocks at this time due to finances. They got the car back to me the next day. They told me all we can do now is monitor it and bring it right over if the messages come back on. Excellent service and attention to detail.