Confirmed Service Customer
I was quoted one price on the phone for repairs. When I picked up my car I was given a bill of over $500 more. This was due to tire pressure sensors being replaced. I went in with 2 bad ones on the drivers side. My bill was for 4. The answer I got was they weren't reading. Well they were working when I came in so why would I want/agree to have them replaced? I was shown notes on a paper with my repairs to be done that the manager made and was told I agreed to this. Those were notes on a paper and in no way confirms my agreement to replace working parts. As the conversation went on it was discovered that the price I was quoted was higher than the actual price I should have been charged. Quote one thing, do another and then charge more for the part than it was supposed to be. Bad business practice. This is why people don't trust shops and dealerships even less. Again, I have to question the methods here. Ultimately some adjustments to my bill were made however, I stilled paid more than the quote over the phone. I didn't buy my Chevy Cruze from this dealership but since I lived in Wentzville and wanted my car to be maintained properly by certified mechanics of chevy products I have brought my car here for everything except tires, brakes and oil changes. That is to say time permitting I have had my oil changed here but it is not always convenient. This is because I moved to St. Louis which in now a 40 min drive to the dealership. Again, ALL major repairs have been done here since I purchased the car. I always felt that I was treated fairly with the repairs even though there were times that I felt as though I was bothering someone when I came in. Now that I have had this issue with being given one price and charged another my trust in this dealership shop has gone out the window. Set aside the quote on the phone for the total was different, to get there and be told I was quoted a higher price than I should have on the parts is disheartening. This is because we now go in straight to the cashier to pay and get our car. IF I hadn't stopped to ask about the price, ask to go to the manager with my bill for an explanation, I would have paid more for the parts than what they actually should have been. I have been dedicated to this shop for over 3 years. I was willing to make the trip back and forth and literally at a great inconvenience but I can not spend my money with a business that treats customers especially ones that are loyal this way. FYI, my father worked for GM Wentzville. We moved here from Indiana when it 1st opened. I was raised in a GM family. My first car at 17 was a Trans AM. I have only owned GM products throughout my life. I am now 55 and the only other manufacturer I have driven was a Ford and that was only because it was a company vehicle. As I was allowed to drive it personally I never did. I went home parked it, got into my Pontiac, Cadillac or Chevy and drove them. My daughter drive a GMC truck and my son drives a chevy spark. Even with all that I don't feel confident in this dealership anymore. And the crazy part, I have been contemplating trading my car in for a new one and was going to keep my business as Pouge. I won't be working with them now.
Michael B.
ST LOUIS,
MO
![2016 Chevrolet Cruze Limited 1G1PE5SB2G7172813](https://inv.assets.ansira.net/evox/color_0640_032/10533/10533_cc0640_032_G1E.jpg)
Business Response
We are sorry to hear about your negative experience here at Poage Chevrolet. We would like the chance to rectify this situation. Please reach out to me directly at 636-638-3141 to talk about your service visit. Looking forward to hearing from you. Kevin Prior Service Manager Poage Chevrolet
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