Confirmed Service Customer
I had been referred by Samuel Calloway to take my 2022 GMC Terrain SLT into the dealer for oil change, because I was in town from Arizona, and I didn't know where to go. John answered the phone during my call and gave instruction on where to go when I arrive. Upon arrival Sheila greeted me with a bright smile, and got my information on my vehicle and keys, and she showed me how to navigate in my GMC app so my points could be used towards my service. I then was directed to go into the guest lobby and wait for my car to be done. As soon as I walked into the dealer I noticed how clean it was, the cars were shiny, and it smelled so good in there (for a car dealer). I then saw a desk station where I could sit and plug in my work lap top and get some work done, the receptionist was busy with guests so a sales associate helped me link to the wifi, my service experience was 10/10 will be going again. It's hard to know who to trust with your vehicle now a days. I will never go to Quicklane or the Diamond GMC dealer I have had the worst experiences there. The mechanics don't seem to care about anyones vehicle. I choose AV Chevy for all my oil changes, and basic car needs when I come into town. Justin also walked by and said Hello, and asked me how I was doing. It's nice to see an owner actually at their dealer, and caring about what is going on with guest's, and their vehicles. He is the first I have seen out here in the valley to be an owner and be very active in his dealer. I have lived out here all my life and my GMC is my 5th vehicle I have ever owned so I have seen plenty of dealers in my lifetime. Keep up the great work AV Chevy, I appreciate all the hard work you all do each and every day. Special thank you to Sheila, John, and Justin, and the receptionists, and Sales people who helped me. Kind regards, Melinda James
Melinda J.
SURPRISE,
AZ
Business Response
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
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