Larry and Gary did a good job with my service appointment. Gary called me in the am to say no loaner cars had returned so that was a problem for me as I wanted to do errands while my car was repaired. Then Gary called back saying a loaner had been returned and it would be saved for me. It takes me a while to get to Livingston but when I arrived, the loaner was there Larry processed me but said it would be a 2 hour wait time instead of 1 hour because of a back up in the shop that day. On previous times that situation of back up in the shop has happened - an 1 hour repair usually takes 2 or more hours so a loaner makes the best sense. But loaners are hard to get. My repair was fine, thanks and just in the 2 hour span.