158 Reviews Found
Business Response
Richard, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
Always love dealing with the staff there. I get treated like family. Bryan is always great in the service department.
George F.
Ansonia
Business Response
George, we're happy to hear you had such a great experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.
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Confirmed Service Customer
Had a mixup the service manager tell me after waiting two hours and is going to be another hour. Totally unacceptable service. I will be going to a Chevy dealer for my next service.
William A.
Naugatuck
Business Response
William, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We would like to work towards a resolution, so if you are willing, please reach out to us at (860) 631-5745 to discuss this further.
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Business Response
Robert, we're glad everything was completed quickly and to your satisfaction! We hope to see you soon!
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Confirmed Service Customer
In for routine oil change and tire rotation. Everything was done in a timely manner. They recommend services but never feel pressured. Dealership has a clean and comfy waiting area and staff is friendly and professional.
Ann M.
Prospect
Business Response
Ann, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
Polo worked on my car!. Excellent job and finished on a timely basis!
Marsha M.
Southbury
Business Response
We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Business Response
Timothy, we appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Business Response
Anthony, our staff is committed to providing each of our clients with the best automotive experience! We hope to see you soon!
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Confirmed Service Customer
The agent was knowledgeable and professional. The waiting area was pleasant. The waiting time was as promised.
Susan R.
Southbury
Business Response
Susan, thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Feel free to reach out to us if you need anything. Have a wonderful day.
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Confirmed Service Customer
ABOVE AND BEYOND!!! Check engine light came on due to EGR code. I just bought this truck in April and this was not covered under warranty... The dealer offered to absorb 2/3rd's of the cost to replace bad unit. Was hoping but not expecting this. My wife and I were blown away when they let us know. COULDN'T BE HAPPIER with this whole experience!!! Special THANKS to Bryan LaCouture in Service and to Kyle Zehring for approving this!!! THANK YOU, THANK YOU, THANK YOU!!!
Michael K.
Oxford
Business Response
Michael, we're so glad that we were able to go above and beyond! If you have any further questions, please give us a call. We're always happy to help!
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Business Response
William, thank you for sharing your positive experience! Please don't hesitate to reach out to us if there's anything more we can do!
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Confirmed Service Customer
Always have had good service at this dealership,.
Richard R.
Waterbury
Business Response
Richard, our staff is committed to providing each of our clients with the best automotive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
great service on time every thing was explained to me about service to my car.
Joseph M.
Middlebury
Business Response
Joseph, it's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
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Confirmed Service Customer
No complaints the Receptionist is wonderful!
Julia K.
WATERBURY
Business Response
Julia, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Business Response
We appreciate your positive review about your recent experience with us! We are always more than happy to assist you if anything else comes up. Take care!
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Business Response
Thank you for your kind words and this wonderful review! We hope you have a great day!
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Business Response
Russell, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.
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Business Response
Paul, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Business Response
Your satisfaction is important to us, so we want to sincerely thank you for choosing Buick GMC of Watertown and we hope to see you again soon!
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Business Response
Richard, thanks for your praise and kind comments about our team. Please don't hesitate to reach out to us if there's anything more we can do!