My car wouldn't start, had it towed into Bob McCosh's service department. They contacted me to let me know my car had arrived. Very much appreciated this customer service! I was informed that they would try to get to it that day, if not would be the next day because car arrived late morning. Within about 3 hours I was called again and told my car was ready for pick up. It was the battery, it still was under warranty, I had purchased from them, and a new one had been installed. I requested being picked up at home, within, probably, 30 mins I had a ride. Their customer service has improved greatly, not that I had issues with it before really. The added customer service was a nice surprise and greatly appreciated. This is the 2nd Chevy Impala I have purchased from them and would definitely be a returning customer again.