Every aspect of the experience was first-rate: Communication prior to the sale; test drive and explanation of the truck���s features; and the financing process conducted in plain English! Brittany May and Brian Bailey are the very best.
I am very disappointed with my service last Saturday. I asked specific questions up front as to whether I am in need of brakes because they squeal when I brake and if I am in need of new tires. No one came to talk to me and I saw my car was finished parked by the cashier. As soon as I was in my car I cycled through and could tell the air in my tires had not been checked even though the inspection said it was. They brought the mechanic out to put air in. Also, the inspection shows a miraculous increase in my tire tread depth since my last visit in March. This was poor service as I depend on a complete and honest inspection for my safety.
The overall experience at the dealership was great. Joe Phelan, Sales & Leasing Professional, was very pleasant and knowledgeable that assisted us while we were looking around at the different vehicles on the parking lot. Prior to our purchase, he provided us with detailed information about the vehicle of interest, as we test drove it, to make sure we knew more about the vehicle and understood the operational facts. Therefore, we were very appreciative of the service received. I am glad we decided to purchase our first new vehicle through Bob McCosh Dealership.
Had some service work performed on vehicle. They were Ready when I dropped it off at appointment time. Service took approximately the time they suggested. It was done well and technician answered all my questions.