I'm a repeat customer, and most employees are very friendly. But the guy that was showing me how OnStar and the electronics worked was clearly annoyed with having to help me. He even got snippy with the salesman for asking him to help me. When we got in the car he said "okay...what do I need to show you?"
Franky, I was disappointed in the service. I reported a problem with the emergency brake cables causing a noise. The advisor didn't ask for any details but seemed to acknowledge there was a known issue. So, I assumed they were going to be able to fix it. When I picked up my truck, the ticket indicated that the mechanic couldn't find the problem and didn't do anything. I didn't get a phone call about it. I felt 'dismissed'. So now, I'll have to bring it back again.
I had a check in hand, filled out, ready to buy this exact same truck at a GMC dealership two minutes away from where I live. The truck was in the lot ready to go and I walked out of that dealership because of how rude and deceiving they were. Instead I drove two hours and waited over a week for delivery to buy this truck from Bob McCosh simply because of Pam Bickhaus. Talk about someone that is so nice and so informative. As corny as it sounds, she truly made the car buying experience a fun and exciting one. I've never felt so important to a total stranger but she sure makes you feel like a friend. When I buy another vehicle, I will drive two hours and pass several dealerships to go back to this one and see Pam.