I purchased my vehicle 9/6/21 the tailgate lift I paid extra for has not worked since I've had the car. I had brought my car into your shop prior to this apt, 2-3 different guys looked at it to see if everything was turned on and if they could get it to work and they were and it would not work. So I set up this apt to actually have a technician take a look also my first oil change. I sat in your lobby for just over 2 hours only for a guy to come out and say its working. when I asked what was wrong he said nothing, its working just fine. we both walked over to the car stuck our feet under the lit light and NO IT DID NOT WORK, then he proceeded to tell me it did work for 2 guys in the back. I said I seriously doubt it worked in the back, it wont work in the front now and hasn't worked since sept 6 day of purchase so why would it work twice. He then went to speak to a manager who decided "it must be the camera, that's the only thing he could think of, so they ordered me a new camera". strange when it "worked" two min ago, and now it must be the camera. what the hell did they do for 2 hours. I am a RN and REALTOR my time is valuable and I am not stupid or naïve enough to be told it worked for the mechanics THAT WAS JUST A LIE ! again they looked at it to see if everything on keyboard was turned on and it was. so now I am waiting for a camera and then have to come back in only to wait again for repairs. I don't mind it being a camera and needs replaced. but do not insult my intelligence by telling me "IT IS WORKING JUST FINE!" did they really think I wouldn't walk right out there and try it? it only made them look like idiots. When ever I get the call that the part is in I certainly hope I do not have another two hour wait. Sincerely Sharon
Arrived early for appointment and was advised I was too early and they were running behind 90 minutes. Turned out I needed a new tire arrived approximately 1:30 for a 2 pm appointment and didn’t get done until after 4 pm. Service man was border line rude.
Everyone very friendly, professional, answer all questions, very easy to deal with did most dealing on phone knew pretty well how trade was going to be when got there no surprises salesman was confident and no hum hawing around great experience would recommend to anyone that dreads hassel of trading cars or trucks loved the puppies walking around greeting you
Service representative Jessica went out of her way to help me get a timely appointment. She contacted me twice when a cancelation was available. The second time slot worked and as usual the service was completed in fine fashion. Everyone is always professional and courteous. Great team!