Confirmed Service Customer
I think the communication between the servicing staff and interface staff with clients. After having a "major" servicing my check engine light was still on only to find out that: 1) the client coordinator had no idea it was on since the service staff didn't tell him 2) if I wanted to find out what the check engine light meant I'd need to pay an additional $240 diagnostic fee 3) was told actually the light could be a part under warranty but that part is no longer made 4) I wouldn't have to pay the diagnostic fee if something is under warranty but still need to pay to have my check engine light assessed (what?) 5) client coordinator couldn't email me a description of what he described because it was "verbal" and didn't want to put anything in writing. Very displeased with the communication and customer service.
Tara F.
SAN ANSELMO,
CA
Business Response
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