Confirmed Sales Customer
Overall I would say the experience was not something I would recommend. The sales process seemed shady and now that it’s not on paper, digital forms are terrible and doesn’t allow you see everything and having the docu sign allows the sales person to rush the purchase. I am not at all satisfied with the whole process. In addition, the vehicle was delivered in the evening, it wasn’t washed correctly b/c it was close to closing and everyone is trying to get out. The theft deterrent device wasn’t deprogrammed and it wasn’t discovered until the next day when the car wouldn’t turn on. The great thing about this situation was that I didn’t drive home at the way to Riverside county and instead I had gone to family home in Whittier. The customer service received by the service rep from Hardin (a male, unfortuately didn’t get his name) was below subpar. I was given a phone number to contact GMC Road service which was inactive after he said he couldn’t help and before that he suggested I jump the battery since the vehicle had been parked in the lot for months. He was not going to call on my behalf and said I would have to do it b/c I bought the car and i’m the owner. Then one shining light was the sales person drive down to whittier in his motorcycle and brought the extra keys and yellow envelope. He was able to start it and suggested I go to dealership where I can get a proper car wash, 1 hr later I was there and showed the salesperson areas that were of concern, when he popped the hood we both saw that it was dirty and dusty and he saw that it was not cleaned at all. It was very disappointing. Anyway, that’s enough I get a bad taste in my mouth just thinking of this whole experience and wish I could undo it all.
Sonia M.
SAN JACINTO,
CA
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Business Response
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